Lead Technical Program Manager, Business Continuity & Disaster Recovery

About You:

You’re a strategic, systems-level thinker who thrives at the intersection of technology, operations, and risk. You enjoy bringing structure to ambiguity and building programs that make organizations more resilient. You’re comfortable navigating complex technical environments, driving alignment across teams, and ensuring that when things go wrong, everyone knows what to do and how to recover. You’re excited by the challenge of turning business continuity from a compliance checkbox into a business enabler.

About Us:

The HubSpot Security team is dedicated to helping businesses grow better by safeguarding the systems and data that power our global CRM platform. With more than 125,000 customers in over 100 countries, HubSpot’s reliability and operational resilience are essential to our mission. At HubSpot, we don’t just plan for disruption — we prepare to recover better than before.

As part of the Security Program Management team, you’ll:

• Partner with leaders across Security, Infrastructure, Enterprise Risk, and Product to strengthen HubSpot’s resilience posture.
• Work cross-functionally with teams in Legal, Risk, Compliance, IT, and Engineering to define a unified BCDR strategy.
• Have the autonomy to design and execute a global Business Continuity & Disaster Recovery (BCDR) framework that grows with our business.
• Join a culture that values transparency, learning, and authenticity
• Read more about our shared product principles here.
• In this role you will…
• Develop and own HubSpot’s BCDR strategy and supporting documentation across both product and corporate environments.
• Conduct Business Impact Analyses (BIAs) to identify critical systems, processes, and dependencies, establishing clear recovery objectives (RTO/RPO).
• Perform a Crown Jewels assessment to identify and prioritize critical tools and systems requiring the strongest recovery controls.
• Facilitate alignment across Product, Company, and Flywheel stakeholders, ensuring all critical business operations are represented in continuity and recovery plans.

Build and maintain BCDR playbooks that clearly define stakeholder roles, responsibilities, escalation paths, and recovery procedures. Lead structured, repeatable disaster recovery tests for internal systems and customer-facing products, including retrospectives and improvement plans. Develop and deliver BCDR training and awareness programs, ensuring employees understand their responsibilities during disruptions. Partner with the Incident Response team to identify resilience issues uncovered during incidents, track them to closure, and drive remediation to prevent recurrence. Define foundational program metrics to measure resilience readiness, stakeholder engagement, and policy compliance. Evolve program maturity metrics to provide insight into enterprise resilience risks and recovery capabilities. Integrate BCDR with Enterprise Risk Management (ERM) and Third-Party Risk programs to ensure alignment with top enterprise risks. Drive continuous improvement, ensuring lessons learned from incidents and exercises inform program evolution.

We are looking for people who have… Proven experience leading technical or operational resilience programs within a SaaS, cloud, or large distributed environment. Strong program and project management experience, with the ability to coordinate complex, multi-stakeholder initiatives. Familiarity with frameworks and standards such as ISO 27001, NIST, COBIT, or similar. A demonstrated ability to build programs from the ground up defining scope, milestones, and success metrics. Excellent communication and collaboration skills, with the ability to influence across technical and non-technical teams. Experience reporting to executive leadership on program progress, key risks, and readiness metrics, distilling complex topics into clear, data-driven insights. A track record of turning high-level risk concerns into actionable, measurable outcomes. Experience managing or facilitating BCDR testing, incident response coordination, or continuity planning at scale. Familiarity with SaaS architecture, cloud infrastructure (AWS/GCP), and operational dependencies.

Nice to have:

• Certification(s) such as CBCP, MBCI, PMP, CISM, or CISSP.
• Prior experience integrating BCDR with SOX, SOC2, or other compliance programs.
• Experience collaborating with external auditors or assessors (e.g., Deloitte, PwC).
• Hands-on experience using Asana (or similar tools like Jira or Smartsheet) to manage large-scale resilience or continuity projects

POS-22154 Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

• This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
• Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
• At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$135,000—$216,000 USD

• We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
• If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
• India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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