IT Operations Specialist

IT Operations Specialist

We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast-growing global company. You’ll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience — whether that’s setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners. This role is hands-on and varied: you’ll support day-to-day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. You’ll also help drive the way our IT operations scale — expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company.

On a Typical Day, You Will… Purchase, track, and deploy laptops, peripherals, and IT/AV equipment Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment) Process employee support tickets related to devices, access, connectivity, and SaaS tools Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.) Be the process owner for onboarding and offboarding Write internal documentation and help improve operational workflows Support office infrastructure such as Wi-Fi, printers, and shared devices Maintain a clear and accurate IT asset inventory Work closely with Office Management, People Ops, Security, and Workplace teams Communicate with external vendors to coordinate purchases, repairs, and service requests Identify recurring issues and implement automation or self-service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent-driven support) Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge-base content, and piloting tools like Glean or agent-based IT support Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes

About You Experience in IT Operations, Desktop Support, or Helpdesk roles Comfortable working independently and taking ownership of your responsibilities Familiar with macOS and iOS environments Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration You are independent, proactive, and able to take ownership without micro-management Basic networking knowledge (LAN, Wi-Fi, VPN) Strong communication skills and a helpful, customer-first attitude Organized and reliable, with solid time and task management Interest in leveraging automation, modern IT tools, or AI-driven workflows to improve efficiency and employee experience

Nice to have Experience with MDM systems (e.g., Kandji, Jamf, Intune) Prior involvement in office setups, expansions, or relocations Understanding of IT security best practices Exposure to service desk platforms, workflow automation tools, or AI/agent-based work automation systems (e.g. Glean) Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization

The expected base pay range for this position in the San Francisco area is $97,400 - $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits.

Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.