Inside Sales Rep - Remote

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.

• uses appropriate technologies and follows processes in accordance with

company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness

JOB FUNCTIONS

• Establishes customer contact by initiating followup outbound calls and

receiving inbound return calls

• Promotes products and facilitates customer needs to utilize company's

products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary

• Resolves customer concerns by providing appropriate information regarding

products and services

• Records customer information and maintains database by obtaining, entering,

and verifying required data

• Ensures quality service by following departmental and company policies,

procedures, and standards, as well as adhering to compliance policies, procedures, and standards

• Facilitates sales process by communicating/sharing information with

appropriate internal and external contacts

• Completes and ensures accurate validation of insurance benefits
• Provides customer followup as required
• Contributes to departmental objectives by accomplishing required contact and

sales results, with the ability to track and report progress of sales results

Qualifications Education

• High School Diploma or General Education Degree (GED) Required

Work Experience

• Inside sales Required
• Computer, data-entry Required
• Knowledge, Skills, and Abilities
• Must have excellent telephone customer service
• Must be computer literate
• English -- oral and written
• Must be at least 18 years of age
• Medical industry knowledge beneficial
• Type at least 25-30 words per minute
• This position requires use of your own equipment
• The company does provide the hard phone
• Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
• Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not

supported) for PC or hard phone

• 2 modem/router ports are required
• Processor: 1.6 GHz or greater
• Memory: Minimum of 8 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Macs)
• Monitors: Dual monitors
• Headset and Webcam or internal camera: Wired, USB to be used during

training/interviews

• Private HIPPA Compliant Workspace: must be in a non shared room of the

residence