Healthcare Outreach & Patient Support Specialist

This is a remote position. Role Name: Patient Callback Specialist

Schedule:

Part-time (20 hours a week) Mon-Thu, Sat, 9am - 1pm Client Timezone: Eastern Time

Join a thriving neuropathy specialty clinic that helps transform patients' lives through cutting-edge treatment programs. You'll be the critical first point of contact for prospective patients who respond to our television advertising campaigns, playing a vital role in connecting people with life-changing healthcare solutions. This position offers the opportunity to work with high-value patients in a fast-paced, results-driven environment where your communication skills directly impact both patient outcomes and clinic success. You'll be working with an established practice that generates significant patient interest and maintains high standards for patient care and service excellence.

Responsibilities:

Return patient calls within 5-10 minutes of receiving lead notifications via email Conduct 12-minute average phone conversations with prospective patients, primarily older adults Listen to patients discuss their medical conditions and concerns with empathy and professionalism Book qualified patients directly into the clinic's scheduling software during the call Provide directions and logistics information to newly scheduled patients Handle approximately 50-60 patient callbacks per week Respond immediately to incoming lead notifications throughout the workday Maintain high conversion standards for high-ticket patient programs

Requirements:

Experience with healthcare patient communication and scheduling software a must Sales or appointment setting experience a plus Strong verbal communication skills for working with older adult patient population Ability to work flexibly and respond immediately when patient leads come in Knowledge of appropriate medical communication protocols (what to say and not say) Capability to multitask and stop current activities to handle urgent patient callbacks Experience with booking systems and patient management software Understanding of HIPAA compliance and patient privacy requirements

Independent Contractor Perks Permanent work from home Immediate hiring

ZR_29371_JOB