Head of Payments & Security (Remote)

We are supporting our client, a fast-growing company within the Web3/Crypto space, in identifying a talented Head of Payments & Security to join their leadership team. This is a fully remote position, reporting directly to the Head of Operations, and will take full ownership of all payments, fraud, risk, and security-related functions across the business.

Responsibilities:

Lead chargeback prevention, management, and dispute resolution Develop and implement strategies to detect and mitigate fraud across both crypto and fiat channels Define and maintain account and bonus abuse prevention policies Provide training and conduct regular 1-to-1 sessions with team members, ensuring awareness of emerging fraud trends and best practices Act as the main point of contact for all payments, fraud, and risk-related matters Oversee and review user activity to identify and reduce high-risk behaviours Deploy and optimise fraud, KYC, liveness, and other verification tools to protect the business Set and refine fraud rules, triggers, and workflows Produce reports on SLAs, KPIs, payment performance, and fraud trends for senior leadership Collaborate with third-party providers and support the integration of new payment methods and fraud solutions Create and maintain internal procedures for withdrawals, verification, deposit issues, and bonus abuse Provide guidance on payment approval, routing, and decline rate optimisation REQUIREMENTS 5+ years of experience in a senior Payments, Fraud, or Risk role within the online gaming industry Strong leadership experience in building and managing teams Proven expertise in chargeback resolution and prevention Excellent communication skills in English Deep understanding of crypto payment systems and crypto-related fraud mitigation Hands-on experience using analytics tools to identify fraud patterns, payment trends, and operational risks