French Speaking Customer Service For Booking.com - Remote In Greece

Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.

Key Responsibilities Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French. Provide customers with information about accommodation options, pricing, and availability. Assist customers in navigating the Booking.com platform and resolving any technical issues. Resolve customer complaints and inquiries effectively, ensuring a positive experience. Document customer interactions and maintain accurate records in the CRM system. Collaborate with internal teams to enhance service quality and address customer needs. Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information. Fluency in French (both written and spoken) is essential; knowledge of English and Greek is advantageous. Previous experience in customer service, particularly in the travel or hospitality industry, is preferred. Strong communication skills and a customer-oriented attitude. Ability to solve problems quickly and effectively, maintaining a calm and friendly demeanor. Proficiency in using customer service software and CRM systems. Ability to work independently in a remote setting while managing time effectively. Willingness to work flexible hours, including evenings and weekends as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...