Field Service Engineer

Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification. Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management. Travel 25% of the time wich may include out of state travel High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Automation Customer Relationship Management Customer Support Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Test Equipment Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity