EverWell - Senior UX Researcher (Remote, NZ)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and the Wellness industry, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ About the company Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them. This is where you come in! Your role is to develop a deep understanding of our community and their needs and behaviours – helping shape a product that connects with our community and brings value in the context that they operate in. You will be the dedicated UX researcher role in our product team – so you’ll be setting the culture and practice of UX research! We need someone with a willingness to advocate not just for the community, but for bringing research practices into our product processes and the value it can bring to us. (Some of) What you'll do. Champion our users. You'll advocate for their needs and turning insights into meaningful product decisions. Plan and run a variety of research studies, including interviews, field studies, usability testing, surveys and more. Recruit and engage participants, building rapport to uncover honest thoughts, emotions and behaviours. Translate findings into clear, actionable recommendations that guide product strategy and design. Create artefacts like personas, journey maps and insight summaries to build shared understanding across teams. Present your insights to stakeholders and influence decision-making at every level. Own and prioritise the research roadmap, balancing strategic initiatives with project-based needs. Help grow UX research capability across the business by guiding teams, sharing best practices and establishing a research repository. What you'll bring. 7+ years’ experience (ideally including SaaS) with a strong, demonstrable portfolio. Builds and maintains outcomes-focused research operations and communities of practice. Coaches and mentors colleagues in UX research craft. Delivers high-quality generative, discovery and validation research with pragmatic, evidence-based insights. Designs robust, bias-aware studies using a range of quant/ qual methods. Translates complex behaviours and systems into clear, actionable insights that shape strategy and roadmaps. Tells compelling user stories that build empathy and influence stakeholders. Sees across complex systems and identifies cross-product value opportunities. Brings a growth mindset and humility. Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why join us? At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up. We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing. This role is full time, permanent and can be based anywhere in New Zealand. You must be legally entitled to work in New Zealand. Applications close when we find the right person! Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.