Director, Strategic Delivery People Partnerships

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Director, Strategic Delivery (2P). About the job As the Director of Strategic Delivery for the People Partnerships (2P) team, you’ll serve as the right hand and strategic advisor to the SVP of People Partnerships. You’ll lead a team of program and project managers focused on enablement and People team product marketing. You and your team ensure the consistent adoption and execution of People solutions across the enterprise and drive the connective tissue that keeps 2P operating with clarity, rhythm, and impact. It’s an ideal role for a builder, connector, and trusted advisor who thrives at the intersection of strategy, operations, storytelling and influence. Helping the team deliver a “go-to-market” mindset that puts the customer (our Twilions, candidates, and business leaders) at the center. You’ll bring structure to ambiguity, scale effective ways of working, and elevate how People programs are positioned, communicated, and experienced across the business. You excel at leading cross-functional alignment, prioritizing work that moves critical outcomes forward, and navigating complex organizational change. Building on that strength, you’ll connect strategy to execution — designing scalable systems, orchestrating cross-functional programs, leading change, and ensuring our 2P teams are fully equipped to deliver the People & Talent Strategy with confidence. Responsibilities

In this role, you’ll:

• Lead a unified portfolio of initiatives spanning capability building, enablement programs, program/services positioning & rollouts, strategic planning, and process optimization.

Serve as the connective tissue and chief of staff-like partner to the SVP of People Partnerships and VP, Talent Acquisition — anticipating needs, shaping priorities, and translating strategy into execution.

• Partner with the SVP and 2P Leadership Team to run annual and quarterly planning and reviews that bring focus, alignment and accountability to the team’s priorities.

Champion a “GTM mindset” across the People Partnerships team — ensuring programs are customer-backed, well-positioned, and delivered with clear storytelling, enablement, and adoption strategies to create long-term impact. Strengthen connection between business needs and People programs.

• Design, implement, and evolve a scalable 2P Enablement strategy, that strengthens clarity, consistency, and customer-first execution across all customer-facing People teams (HRBP, TA, ER, PG).
• Act as a strategic advisor to leaders and program owners, helping shape program strategies, readiness plans, and stakeholder communications.

Drive cross-functional alignment, and short and long term prioritization across 2P and the People team, connecting dots, surfacing dependencies and risks, and ensuring resources are devoted to the work that matters most for business outcomes.

• Lead internal communications and storytelling for 2P, simplifying complex concepts into narratives that drive clarity, engagement, and confidence.
• Design and facilitate leadership meetings, offsites, and communication forums that foster collaboration, accountability, and alignment.
• Foster a culture of curiosity, accountability, and continuous improvement within the Strategic Delivery team and across the People Partnerships org.

Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

10+ years of experience in program management, operations, or similar within a People, HR, or business organization 5+ years of direct people leadership experience managing program/project managers or similar roles Self starter with proven success driving large, ambiguous, cross-functional initiatives that require strategic alignment, change management, and enablement Deep expertise in project and program management, including planning, execution, and delivery of complex, multi-workstream initiatives with clear milestones, stakeholder alignment, and measurable outcomes Strong stakeholder and executive management skills with the ability to influence, align, and collaborate across all organizational levels, functions and timezones Exceptional written and verbal communication skills with a focus on storytelling, clarity, and alignment Experience building scalable processes and frameworks that improve outcomes and organizational effectiveness Strategic systems thinker that moves seamlessly between vision and execution and connects programs, people, processes, and data

Desired:

Background in organizational effectiveness, enablement, or change management Experience applying “go-to-market” or customer-centric approaches to People or HR programs Experience in management consulting, chief-of-staff, or similar strategic advisory roles Exposure to AI-driven tools or People program innovation Location

• This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,000 - $209,000.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,000- $219,000.
• Based in the San Francisco Bay area, California: $187,000- $229,000.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
• Applications for this role are intended to be accepted until 12/8/2025 but may change based on business needs.
• Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.