Customer Support Agent

Customer Support AgentCustomer Support - Thessaloniki, Thessaloniki (Hybrid) Campeόn Gaming is an innovative Greek iGaming Hub with offices in Athens, Thessaloniki, and Nicosia, boasting 8 years of expertise and a strong international presence. We stand at the forefront of the iGaming industry, delivering a world-class gaming experience through our immersive technology stack and operational services. We are a diverse and dynamic team of over 180 Campeones, representing more than 10 nationalities from around the world. Our core philosophy, "We are our People", reflects our values of diversity, equity, inclusion, and transparency. These values have earned us recognition as one of the Best Workplaces in Europe for 2024, Best Workplaces in Greece for 2025, 2024, 2023, and 2021, and we have been certified as a Great Place to Work for 4 consecutive years.

We are also proud of ranking 6th Best Workplace for Women Hellas 2024 and 2nd Best Workplace in Tech Hellas for 2023.

We are currently looking for a talented Customer Support Executive to provide enhanced customer services.

Responsibilities:

• Provide fast, friendly, and professional support to players via live chat and email.
• Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.
• Ability to call customers when necessary
• Ensure compliance with responsible gaming and regulatory requirements in every interaction.
• Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc) when needed.
• Accurately document customer interactions and maintain records in the CRM system.
• Proactively identify and report technical issues, bugs, or suspicious activity.
• Collaborate with other team members to ensure 24/7 seamless customer support.
• Stay updated with new games, promotions, and site features to provide accurate information.
• Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.

Adhere to Kpis and quality standards.

Requirements:

Previous experience in customer service, call center, or support role is an advantage. Fluent in English (written and spoken). Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish, etc.) is a strong advantage. Tech-savvy and comfortable using multiple software systems simultaneously Strong multitasking and problem-solving ability. Ability to stay calm and professional under pressure. Good organizational skills and attention to detail. Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays, if required. A customer-first mindset with empathy and patience.

What We Offer:

Competitive remuneration package &bonus scheme Access to Learning programs as well as funding to educational programs of your choice Private Medical insurance &Access to a 24/7 Employee Assistance Program Monthly allowance for orders via the Wolt App &free drinks and snacks at the office Coverage of your public transportation expenses and gym membership Paid educational leave Hybrid working model Modern offices in the center of Athens 360 feedbacks for Constant personal and professional development Birthdays are always a day off!

Equality/Diversity/Inclusiveness At Campeón Gaming we are proud to provide equal opportunities to everyone. We value our employees, and we welcome everyone, no matter their ethnic, cultural, or religious background, or their beliefs, family status, and sexual orientation.

We support and encourage diversity, equal rights, and inclusiveness. Our team consists of people from different ethnicities and cultures, and we believe that this was our competitive advantage, leading our company to rapid growth. Therefore, we are committed to fostering an inclusive and friendly environment, where everyone has an opportunity to grow and develop within the company.

Be part of our team! Location Thessaloniki, Thessaloniki (Hybrid) Department Customer Support Employment Type Full-Time Minimum Experience Entry-level