Customer Support Administrator

Job Description: Customer Support Administrator (CSA) Job Code: EG-HHP-CSA Position Type: Full-Time (Remote) Schedule: Monday–Friday | 8:30 AM – 5:00 PM EST Salary: $5–$6 per hour (based on experience) Preferred Candidate Location: Philippines Overview The Customer Support Administrator (CSA) plays a vital role in representing the company across multiple departments, including Marketing, Delivery, Sales, E-commerce, and Leadership. This highly client-facing position ensures an exceptional customer experience, while simultaneously managing key administrative tasks that support operational efficiency. The CSA handles real-time client needs—from answering delivery or program questions, resolving e-commerce and shipping concerns, to supporting the Sales and Leadership teams with administrative responsibilities. This individual must be exceptionally customer-service oriented while confidently enforcing company policies and SOPs. The role also requires strong proficiency in Practice Better (PB), along with working knowledge of Go High Level (GHL), Asana, Zoom, G-suite, Canva, and other CRM platforms. The CSA will help build structure within PB, support the client journey, and ensure clients experience streamlined, professional guidance at every touchpoint. Additionally, the candidate will be cross-trained to provide support across departments as needed. Primary ResponsibilitiesAdministrative Support Navigate and manage Practice Better (PB) to support client and internal team workflows. Utilize GHL for pipeline updates, client tagging, and communication tasks. Manage documentation and administrative tasks within Asana and Slack. Maintain accurate and organized client records across all platforms to ensure seamless team handoffs. Client Communication Respond promptly and professionally to inquiries via PB, email, Slack, social media, and e-commerce channels. Provide clear program information and general client support. Address shipping concerns including tracking, claims, address verification, and damaged packages. Communicate with clients regarding payment updates, declined cards, and other billing-related needs. Serve as the professional, friendly face of the company. Client Support & Experience Attend and assist Health Coaches during group Zoom sessions. Manage chat responsibilities including attendance, reminders, prompts, and next steps. Ensure clients feel supported through every stage of their journey by providing guidance, reminders, and personalized updates. Document all interactions to maintain visibility for the entire team. Cross-Departmental Support Assist the Delivery Team with scheduling, pipeline updates, and administrative follow-ups. Support the Sales Team by answering pre-enrollment questions and aiding with onboarding procedures. Help the E-commerce Team with shipping issues, claims, and order resolutions. Assist Leadership with assigned administrative tasks, data collection, and reporting. Video Editing Assist with HeyGen video creation (training provided). Create YouTube Shorts and social media video content. Edit and produce short-form video assets as needed. Core Requirements Strong written and verbal communication skills across platforms such as Slack, email, and social media. Proficiency in administrative tasks including scheduling, calendar management, and task tracking. Experience supporting client coaching or programs, ideally with session facilitation or progress tracking. High level of organization with the ability to manage multiple responsibilities and backend workflows. Naturally exceptional customer service skills with the ability to build rapport and ensure a positive client experience. MUST HAVE a professional, kind, and energetic attitude aligned with company culture. Basic Requirements Fluent English speaking and writing skills. Relevant, proven work experience in customer service, administrative support, or client coordination. Ability to submit an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory). Availability for video meetings with camera on when required. Technical Requirements Reliable laptop or desktop computer. Stable, high-speed internet connection (minimum 10 Mbps). Noise-canceling headset. Functional webcam for virtual meetings. Quiet and professional workspace setup. Additional Requirements If selected, candidates must complete a self-serve video interview within 24–48 hours. Successful submissions will proceed to a live interview with a Talent Agent.

As an independent contractor with Winning Assistants, you’ll gain access to premium support, tools, and training designed to help you perform at the highest level and succeed long-term with U.S. healthcare clients.

Contractor Benefits & Perks Dedicated HR & Contractor Support Team: World-class assistance for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license available upon request to enhance privacy and data protection. HIPAA & Cybersecurity Training + Certification Provided: Access to internal modules that prepare you to confidently and safely handle PHI. Top 1% VA Performance Training: Exclusive access to trainings on communication, client management, productivity systems, and best practices to help you excel and increase client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off depending on the client’s schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted based on client approval. Paid time off is optional and only available if offered by your client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and SOP support to elevate your performance. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on exceptional performance. These perks are optional resources and allowances provided to support independent contractors and are not employee benefits.