Customer Success Manager - CA Remote EST

Customer Success Manager (Remote – EST) Full-Time | Amplify | EST Hours Required We’re expanding and looking for a Customer Success Manager who brings real experience, real ownership, and real curiosity about uncovering new ways to help merchants succeed. This role is for someone who thrives in a scaling environment, communicates with clarity, and sees upsell and cross-sell opportunities as a natural extension of solving customer problems. What You’ll Own Manage a portfolio of Shopify merchants and drive adoption, retention, and expansion through a structured success motion.

Run strategic business reviews that uncover merchant goals, blockers, and big opportunities.

Identify and communicate upsell and cross-sell paths based on merchant revenue models and product performance data.

Guide merchants through onboarding milestones, product optimization, and ongoing experimentation.

Troubleshoot issues by collaborating with Support, Product, and Engineering and keep merchants updated with zero drama.

Monitor account health signals, churn risks, and revenue expansion indicators using both data and context.

Contribute to our playbooks and processes so the whole team scales smarter, not just faster. What You Bring 3-5 years in Customer Success, Account Management, or customer-facing SaaS roles where you owned outcomes.

Experience working directly with e-commerce brands or digital merchants.

Confidence running ‘on-camera’ QBRs and revenue conversations with founders, operators, or e-commerce managers.

Strong communication skills: you can translate technical details into actionable business guidance and vice-versa.

Ability to self-manage in a remote setting and keep a clean, predictable workflow.

A knack for spotting opportunities merchants miss and calling them out - tactfully, but directly.

Accountability - we serve and support each other as well as our clients. Nice to Have Experience with Shopify or apps in the revenue optimization ecosystem.

Familiarity with CS and CRM tools (HubSpot, Notion, etc).

Comfort in a fast-moving environment where process evolves quickly. Why Join Amplify Fully remote role with EST working hours.

Work with a high-ownership team that values clarity, accountability, and measurable merchant impact.

Real room to grow as we scale the Success and Onboarding org.

Competitive compensation and benefits with a healthy respect for work/life balance and zero micromanagement (you’re familiar with remote work and we trust you to bring your best).