Customer Service Representative - REMOTE

Customer Services Representatives

Remote

Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to learn the insurance industry and valuable skills while we invest in your future career with us.

Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of home, auto and commercial insurance products in 50 states. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. We offer an up-beat and supportive environment for a new team-member who brings a positive attitude, reliable work habits, attention to detail and an interest in learning. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. Coaching and development, recognition and growth opportunities are some of the benefits of working in our small team environment

We are looking for individuals with strong verbal and written communication skills to provide exemplary customer service to our Property and Casualty insurance policyholders, agents, and lenders through inbound phone calls and electronic communications.

Key Qualifications:

• Active Personal Lines P&C agent license (2-20) is required.
• Spanish/bi-lingual skills are a plus.
• Prior insurance agency experience, including customer service, is preferred.

Additional Details:

• Working hours: 12:00pm  - 9:00pm (ET) or 11:00am - 8:00pm (CT), 9:00am - 6:00pm (PT)
• Generous compensation for optional Saturdays.
• We are excited to find individuals who are eager to join our dynamic team and deliver exceptional service!

Minimum Qualifications:

• Ability to interpret verbal and written communication and make appropriate decisions.
• Commitment to providing excellent customer service.
• Strong attention to detail.
• Proficient in PC usage and keyboarding skills.
• Access to a strong, stable internet connection and a separate, undisturbed workspace.
• Flexibility is a must.

Stillwater offers:

• Remote or work from office options available after training.
• Medical, dental, vision and life insurance benefits to keep you and your family protected.
• 401(k) Plan to help you plan for your retirement.
• Generous Paid Time Off (PTO) program to help you maintain your work/life balance.
• Convenient office locations.
• Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.
• Offer for employment is contingent upon the favorable responses from both a background investigation and a pre-employment drug screen.
• Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.