Community SOC Family Partner

Pay Plan Title: SOC Family Partner

Working Title: Community SOC Family Partner

Cost Center: 8000/System of Care

Position Number: 80875

FLSA Status: Non-Exempt

Posting Salary Range: $41,040 - $52,121

Office Location: Remote within 75 miles of Trillium’s Southern Region (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Family Partner to join our team! The Family Partner is responsible for educating parents/caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems for themselves and about the existence of informal/community resources available to them. This position also facilitates the parent’s/caregiver’s access to these resources and works alongside the System of Care Coordinator in their assigned counties. This position supports a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area. Family Partners ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.

On a typical day, you might:

• Participate in comprehensive System of Care planning, implementation, coordination, and training related to required core functions within the Region in which it operates.
• Provide education and support to members and families in learning about and exercising rights and responsibilities.
• Serve on a multidisciplinary care team to utilize person-centered planning methods/strategies to gather information, to get to know the members and families/legally responsible persons to adequately address specific needs of the individual.
• Support completion of discovery activities (information gathering and assessment) as a component of the planning process.
• Assist members/legally responsible persons in choosing service providers, ensuring objectivity in the process.
• Assist the member/family supported to direct the planning process/plan development, to the extent desired by the member.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook]
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• High school diploma or GED
• Minimum of four (4) years of experience as a primary caregiver for a child or youth receiving Medicaid or State funded BH services.
• Must have a valid driver’s license
• Must reside in North Carolina and within 75 miles of the following Trillium counties: Hoke, Lee, or Scotland counties.
• Must be able to travel within catchment as required.

Preferred:

• Two (2) years paid experience working directly with individuals with BH/MH or IDD conditions. Paid experience related to the counties in which they are applying.
• Certified Peer Support Specialist
• Deadline for Application: December 12,2025@11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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