Collections Representative

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. We are looking for a bilingual (English and Spanish) Collection Representative to join our team. The Collection Representative is responsible for collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Representative should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. Collect payments on overdue accounts and locate debtors to make collection arrangements. Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual) Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action. Receives payments over the phone via Credit Card or check Document customer accounts in an accurate and timely manner Sending letters, statements, and payment histories Handling customer complaints and resolution paperwork Maintain and achieve monthly goals Able to react to change productively and handle other tasks as assigned Call center/collections experience FDCPA and State Regulations Excellent analytical and communication skills. Good grammar, voice and diction Knowledge of loan calculations Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary Salary 10,600 Guaranteed Bonus 7,000 first month Food Vouchers 2,000 Internet Bonus 400 Medical Insurance Life Insurance Dental Insurance