Client Services Assistant

This is a remote position. Schedule: Part-time (20 hours per week, 4 hours daily Monday-Friday, 10:00 AM - 2:00 PM Australian Eastern Time) Client Timezone: Australian Eastern Time (Sydney)

Client Overview Join a rapidly growing boutique physiotherapy clinic and pilates studio that’s revolutionizing personalized wellness care. This 4-month-old business combines expert physiotherapy services with specialized pilates instruction, tailoring every session to individual client needs from injury recovery to pregnancy support. You’ll be instrumental in supporting their growth during this exciting foundational phase.

Job Description You’ll be the operational backbone that allows this passionate healthcare entrepreneur to focus on what they do best - transforming clients’ lives through personalized care. This role puts you at the center of a thriving wellness business where your organizational skills directly impact client satisfaction and business growth. You’ll own the entire client communication and follow-up process, ensuring no lead falls through the cracks while building lasting relationships with trial clients.

Responsibilities:

Manage all email and customer inquiries with timely, professional responses Handle Instagram and social media inquiries, converting followers into leads Execute comprehensive lead nurturing sequences for trial clients Conduct 5-minute check-in calls with trial clients to assess their experience Follow up with trial clients regarding membership conversions and purchases Process payments and manage client membership updates and changes Monitor and execute automated client follow-up sequences through CRM system Organize and maintain shared files in Google Drive folders Handle day-to-day administrative tasks to free up business owner’s strategic time

Requirements:

Minimum 2-3 years of administrative assistant or virtual assistant experience Strong communication skills for client interactions and follow-up calls Proficiency with Google Workspace (Gmail, Google Meets, Google Docs, Google Drive) Experience with CRM systems (Moments CRM experience preferred, but comprehensive training provided) Excellent organizational skills and attention to detail Ability to work independently and manage multiple tasks efficiently Bonus if you have customer service experience in health/wellness industry It helps if you have experience with social media management Reliable internet connection and professional phone manner

Independent Contractor Perks Permanent work from home Immediate hiring

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