Call Center & Administrative Support Specialist

Job Title: Call Center & Administrative Support Specialist Industry: Healthcare Employment Type: Remote Position Overview We are looking for a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is essential in ensuring smooth day-to-day operations by handling patient calls, managing schedules, supporting audits, and providing general administrative support. The ideal candidate thrives in a fast-paced environment, has an excellent command of verbal English with minimal accent, and is knowledgeable about the Transitional Care Model (TCM) in a healthcare setting. Key Responsibilities Call Center & Scheduling Answer incoming calls from patients and assist with scheduling, rescheduling, and confirming appointments. Perform outbound calls for appointment reminders, follow-ups, and patient outreach. Coordinate with clinical staff and team leads to ensure accurate scheduling and efficient time management. Handle patient inquiries in a professional, courteous, and empathetic manner. Update patient records, appointment notes, and communication logs accurately in the scheduling or EMR system. Audits & Quality Checks Assist in performing chart and scheduling audits to ensure accuracy and compliance. Identify scheduling errors, missed appointments, or documentation gaps and escalate to the appropriate team members. Maintain strict confidentiality and adhere to all HIPAA and company compliance policies. Administrative Support Provide general administrative assistance to management and clinical teams. Support daily office operations, including data entry, reporting, and record management. Assist with internal communication, updates, and follow-ups across teams. Manage and track scheduling-related metrics, logs, and reports as requested. Collaborate with other departments to ensure smooth workflow and clear communication.