Business Process & Operational Excellence Manager (EM25129)

Job # EM25129 Job Title Business Process & Operational Excellence Manager Office Location Roanoke, VA Business Function /Department Energy & Infrastructure Solutions / Operations Sales Territory, if applicable N/A General Role Description Drive process improvement, automation, and operational efficiency across E&IS Operations through team leadership, cross-functional initiatives, and resource optimization. Role Accountabilities

• Manage the development and improvement of business processes to increase organizational efficiency and effectiveness
• Lead automation initiatives to streamline workflows and reduce manual effort
• Align AI solutions with business and technical needs in collaboration with the Information Technology team
• Implement strategies and tools to increase productivity and optimize resource utilization across E&IS Operations
• Establish and monitor KPIs to evaluate process performance and support continuous improvement
• Design and implement training programs that support the adoption of new tools, systems, and processes
• Create and maintain process documentation, including RACI charts and process maps, to ensure clarity and accountability
• Develop and manage intern and new engineer rotational programs to support organizational goals and employee development
• General Employee Accountabilities
• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes
• Manager Accountabilities
• Build and lead a team of committed and capable employees
• Plan for, appropriately assign, resource, and integrate the work of the team
• Lead, expect, and implement continuous improvement
• Own the output of the team
• Ensure team members fulfill functional and general employee accountabilities
• Exercise effective managerial leadership to include
• Two-way managerial team working
• Fair and just treatment of direct reports
• Context setting
• Planning
• Task assignment
• Ongoing performance management
• Coaching
• Selection and orientation
• De-selection and dismissal
• Manager-Once-Removed Accountabilities
• Ensure effective leadership and fair and just treatment for their direct reports once removed
• Ensure talent pool development at the direct report once removed level
• Minimum Qualifications
• Bachelor’s degree in business, operations, engineering, or related field
• 5 years of experience in business process improvement, operational excellence, or related roles
• 2 years of experience leading teams or managing cross-functional initiatives
• 2 years of experience implementing process automation, productivity tools, or digital solutions
• Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and collaboration or workflow mapping tools
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Availability to travel domestically up to 10%, sometimes with limited notice
• Preferred Qualifications
• Demonstrated success applying Lean, Six Sigma, or other continuous improvement methodologies
• Demonstrated success implementing automation or AI tools to increase operational efficiency
• Proficiency in resource planning, forecasting, or performance tracking tools
• Proficiency in SharePoint, Power Automate, or other collaboration and workflow systems

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

• EEO/AA/M/F/Vet/Disability Employer