Remote Bilingual Customer Service Representative (English/French)

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided. Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment. Remain current on program and product information by being committed to continuous learning. Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data. Demonstrated passion for customer satisfaction excellence and prior experience is an asset. Interactive customer service environment required. Related experience in the food and/or retail industry considered an asset. Strong and developed oral and written communication skills, including typing, spelling, and grammar. Demonstrated ability to implement change efforts. Ability to learn new skills/concepts and apply this knowledge quickly and accurately. Advanced knowledge of PCs and familiarity with system navigation. Positive attitude and demonstrated ability to get along with others. Professional, empathetic, and naturally caring conversational style. Display tact and diplomacy in handling all levels of customer interaction. Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. Ability to work all required shifts.