Bilingual Client Success Manager (English/German)

Hi, we’re TechnologyAdvice. At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. All positions are open to remote work unless otherwise specified in the requirements below. The opportunity At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice and be fluent in both English and German to effectively support our clients in the DACH region and beyond. Our client success team focuses on the happiness of our clients. Each Client Success Manager is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from onboarding to delivered product. Location: United Kingdom What you'll do Partner with Client Success and Sales to review signed agreements, clarify deliverables, and set accurate client expectations. Participate in all assigned internal planning calls and post-sale client calls, ensuring key takeaways and next steps are documented. Prepare and deliver Kick-Off Call decks, leading assigned agenda sections and ensuring client alignment. Collect, verify, and organize all creative assets, targeting details, and launch materials before campaign start dates. Monitor campaign pacing daily and flag potential underdelivery or performance risks to Client Success and Sales, providing actionable recommendations. Respond to all client inquiries within the agreed SLA (e.g., same business day), maintaining TechnologyAdvice’s reputation for speed and reliability. Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns. Document client feedback in the appropriate system for visibility across internal teams. Recommend and implement optimizations based on performance trends, client feedback, and category insights. Proactively identify upsell or cross-sell opportunities and share with Sales. Liaise with Product, Operations, and other internal teams to address client questions and resolve issues. Utilizes several internal tools to review and analyze data, manage client accounts, and support client needs effectively. Contribute to process documentation and efficiency initiatives; test and refine new workflows. Assist with onboarding and mentoring new team members. Who you are Fluent/native English (C2 level or equivalent) and business professional German (minimum B2 level). 2 - 4 years in client account management, campaign management, or a related client-facing role, preferably within B2B media, marketing, or advertising. Proven ability to maintain consistent, professional client communication through Slack, email, and Zoom, with a record of meeting agreed SLAs for response times. Demonstrated success managing time and priorities across multiple projects, ensuring smooth collaboration with cross-functional teams and zero missed client deadlines. Experience preparing detailed campaign performance summaries, interpreting data, and tracking goals and KPIs to ensure program delivery meets or exceeds contractual commitments. Skilled in maintaining accurate account health insights and keeping Salesforce or similar CRM systems updated with 95% or higher data accuracy. Highly detail-oriented in reviewing campaign deliverables and leads for accuracy, alignment with targeting criteria, and compliance with client specifications, particularly during initial delivery phases. Recognized creative problem-solver with proven analytical and critical thinking skills, capable of identifying issues and implementing actionable solutions. Thrives in fast-paced, high-volume environments and adapts strategies quickly to changing client priorities and business needs. What we offer you Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. Remote-First Culture: Work from the comfort of your home. Private Health & Dental Insurance: Comprehensive coverage, including discounted gym memberships and additional perks. Paid Time Off: Start with 25 days of holiday per year, with an additional day added for each year of service. Parental Leave: Supportive maternity and paternity leave policies. Salary Sacrifice Nursery Benefit: Save on childcare costs with our tax-efficient program. Life Assurance: Peace of mind with coverage to protect your loved ones. Pension Plan: Invest in your future with our competitive pension scheme. Employee Assistance Program: Access free counseling and other support services. Wellness Perks: Access the Headspace app to support your well-being. Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. #LI-Remote Work authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United Kingdom at hire and must maintain authorization to work in the United Kingdom throughout their employment with our company. Salary Range We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor. Annual pay range £40,000—£46,000 GBP EOE statement We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. Pre-employment screening required. TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring. Any AI-generated or incomplete application answers will be auto-rejected.