Authorizations Administrator Remote

Location: Remote (U.S.-based) Salary: $20.00 – $24.00 per hour Job Type: Full-time Schedule: Monday–Friday, 9:00 AM–5:30 PM Pacific Time

JOB SUMMARY

The Authorizations Admin Assistant is responsible for timely, accurate, and compliant processing of insurance authorizations for ABA services. This position acts as a key liaison between funders, families, and clinical teams to ensure services start and continue without interruption. The ideal candidate is organized, follows through consistently, communicates professionally, and is comfortable working with payer systems in a fast-paced environment.

KEY RESPONSIBILITIES

Insurance Verification & Authorization Management

• Verify eligibility, coverage, and ABA benefits for new and current clients
• Submit authorization requests with required clinical documentation
• Track authorization timelines and prevent service gaps
• Contact funders to resolve delays, missing information, or pending items
• Maintain spreadsheets and logs for expirations, approvals, and utilization
• Denial Management & Appeals
• Review and identify causes of denials or partial approvals
• Submit corrections, appeals, or resubmissions with proper documentation
• Collaborate with funders, supervisors, and internal teams to resolve discrepancies
• Maintain follow-up documentation in an organized, audit-ready format
• Documentation, Reporting & Compliance
• Ensure all authorization-related documents meet HIPAA and payer regulations
• Update reporting trackers with current authorization status and due dates
• Communicate report deadlines and insurance requirements to clinical teams
• Collaboration & Communication
• Respond to staff questions regarding authorization requirements and payer guidelines
• Provide status updates to families and internal departments
• Assist in process improvement development and SOP refinement as needed

QUALIFICATIONS

Education

• High school diploma required
• Associate’s or Bachelor’s degree in related field preferred (Health Admin, Business, Behavioral Science)

Experience

• Minimum two years in insurance authorization, billing, medical admin, or healthcare office work
• ABA, Behavioral Health, or Mental Health experience preferred
• Familiarity with Medi-Cal, commercial insurance, and Northern CA payers is a plus
• Skills & Competencies
• Understanding of behavioral health authorizations and CPT codes
• Strong written and verbal communication with funders, clinicians, and families
• Excellent accuracy and attention to detail
• Ability to manage multiple deadlines simultaneously
• Experience with payer portals, Google Sheets, Excel, and EHR systems
• Desktop setup preferred; dual monitors strongly recommended for workflow efficiency

Work Environment

• Fast-paced administrative support role
• Collaboration with clinical teams and external payers
• Deadlines linked to report cycles and authorization renewals

Core Competencies

• Analytical thinking
• HIPAA and compliance awareness
• High accuracy and detail tracking
• Clear and professional communication

WHY CHOOSE BTS

BTS offers long-term training, growth, and development in a supportive and mission-driven environment. We believe in mentorship, accountability, compassion, and meaningful opportunities for advancement.

Benefits

• Medical, dental, and vision (30+ hrs/week)
• 401(k) eligibility after 1,000 hours
• Aflac supplemental insurance options
• Employee Assistance and wellness support resources
• Employee discount program
• 6 paid holidays after one year
• 40 hours sick leave accrued annually
• Shadowing, skill-building, and mentorship provided continuously

ABOUT BTS

Burnett Therapeutic Services is a Behavioral & Mental Health agency based in Napa, California. Founded in 2015, we support children and families across multiple counties through ABA therapy, skill building, and clinical support services. Our mission is to ensure every individual we serve feels seen, supported, and empowered — including our staff.

We lead with purpose, collaborate with compassion, and commit to excellence. We believe in a workplace where people grow, feel valued, and contribute meaningfully to the communities we serve.