Account Executive (New York)

Who are you? You’re an expert in building relationships with target clients and know how to design the right sell for each opportunity. You’re a seasoned litigation support sales professional, reliable, and always operate with a hospitality mindset. You understand the importance of personalization at scale and how integral that is to providing amazing customer service.

As a revenue driver, you are metrics-focused and results-oriented. –You’re also confident when it comes to actively seeking business opportunities to expand your client network. If you have Outsides Sales experience and a proven track record you’re excited to speak to, we’d love to hear from you.

On a regular basis, you will Drive new and existing business, tracking sales targets and staying accountable to your personal KPIs. Serve as the primary point of contact for your book of clients, responsible for developing and maintaining long-term relationships. Support clients via phone and email with professionalism, timeliness, and exceptional communication skills–always operating with a hospitality mindset. Consult with clients, answer their questions, anticipate their needs, and offer helpful and effective solutions to secure conversion. Monitor and analyze client usage of our product and services, acting proactively to increase product adoption and revenue within your book of business. Conduct virtual demonstrations of Steno’s products for prospective clients. Work cross-functionally with internal teams to keep up with new product and service releases and updates, including providing front-line feedback and objections to help us forecast market needs. Travel to company-sponsored events and client functions to develop rapport, establishing new business relationships and deepening existing relationships.

You’re gonna crush if:

• You have 3 - 5 years of experience in a similar role, or have relevant Account Management or Sales experience.
• You enjoy selling out in the field. You will be expected to be in the field 3-4 days a week in this role.
• You’re a high-activity, metrics-focused salesperson. You should understand the concepts of a predictable revenue model and can adapt your experience to meet Steno’s specific sales targets.
• You’re experienced with case management software or matter management.

​​You’re a quick learner and feel comfortable picking up new systems and processes. You're comfortable in a high-tech environment and are already a power user of tech in your daily work life. Familiarity with Google Workspace, CRMs, and digital-first communication are a must. You should be skilled in solution selling, have exceptional listening skills, verbal and written communications skills, and presentation skills. We don’t just mean that you can make a mean powerpoint - verbal reasoning skills are critical in our sales environment.

• You have the desire to work with a fast-paced and quickly growing tech start-up and you’re enthusiastic about the opportunity for growth within the company.
• You are a conscientious, responsive, and professional teammate who views everyone as a client and strives to build strong, and cross-functional relationships.
• Compensation & Benefits

Compensation:

Salary: $85k-$110k Commission: 5% on Steno Revenue Anticipated first year OTE: $125k-$150k+ Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team

• Access to a company-provided 401k, a home office setup, a monthly stipend to cover internet/phone- And more!

Our Team

• Our Sales team is a high-growth, powerhouse group, focused on growing Steno’s presence and impact. The Sales team cultivates business relationships that help Steno achieve our big, audacious goals.

Composed of both Inside and Outside Sales, and working in direct partnership with our Marketing, Customer Success, and Executive teams, our Sales team helps drive our revenue while remaining laser-focused on beginning exceptional client relationships. About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• Flexible deferred payment options (e.g., DelayPay)
• Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
• White glove, concierge customer service that our clients rave about
• Application Information

Steno is an equal opportunity employer and does not discriminate based on any characteristics protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.