50566153248 - Account Manager

Position: Account Manager Location: South Africa (Remote) Working Hours: M-F EST Time Zone Employment Type: Full-Time Type of contract: Independent contractor

Scope of the role:

We’re looking for a client-facing Account Manager to own relationships with TikTok Shop clients. You’ll be the primary contact for communication, alignment, and overall client health while collaborating closely with our internal execution teams to deliver results. This role is all about clarity, consistency, and strategic stewardship.

Responsibilities:

• Serve as the main point of contact for an assigned portfolio of clients.
• Lead day-to-day communication through Slack, email, and scheduled calls.
• Manage onboarding, goal-setting, and expectation alignment.
• Convert client goals into actionable tasks for internal TikTok Shop and execution teams.
• Deliver regular performance updates, insights, and status reports.
• Identify risks early and surface opportunities for upsells or expansion.
• Coordinate with TikTok Shop Specialists, media buyers, and creative teams.
• Ensure deliverables, timelines, and SLAs are met without exception.
• Maintain complete, up-to-date documentation in ClickUp, Notion, and other internal tools.

Qualifications & Requirements:

2–4+ years in Account Management, Client Success, or related roles within an agency or eCommerce environment.

• Strong client communication, presentation, and relationship-building skills.
• Demonstrated ability to manage multiple client accounts simultaneously.
• Working knowledge of eCommerce, social commerce, or TikTok Shop (strong plus).
• Highly organized with excellent follow-through and attention to detail.
• Confident in leading client calls and handling concerns or objections.
• Fluent in written and spoken English.

Nice to Have:

• Agency experience in social, performance marketing, or TikTok-driven environments.
• Familiarity with TikTok Shop, influencer marketing, or paid social.
• Experience supporting DTC or eCommerce brands.
• Ability to interpret performance metrics and translate them into insights.

What Success Looks Like:

• Clients feel supported, informed, and confident in Commerce Social’s execution.
• Strong retention and meaningful account growth.
• Clear, consistent communication between clients and internal teams.
• Proactive problem-solving, strategic recommendations, and visible client impact.