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Technical Support Engineer 24/7 (f/m/d)

ng-voice
Full-time
Remote
Mexico, Mexico
About us
Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.
As part of the Operations team, you’ll play a key role in shaping the voice of ng-voice.
Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products. 
We are growing our Mexico-based team and we’re looking for FTE – Support Operations.
Tasks
What you’ll do:
  • Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
  • Incident management to resolve all incidents in the agreed SLA
  • Troubleshooting IMS Telco or Cloud-related issues
  • Keeping clients updated on the progress
  • Continuous monitoring of the deployed solutions
  • Continuous improvement of internal processes and KB
Requirements
Our Ideal new colleague:
  • You have good knowledge in Linux and networking, or/and Wireshark.
  • Experience with cloud technologies and IMS is a plus
  • You have very good communication and customer handling skills
  • You are fluent in English
  • You are willing to work in shifts
  • You have a technical mindset
  • You have the willingness to learn new technologies
  • You have experience providing support to technical clients and their teams (telco industry experience is a plus)



Benefits
A little more about our culture and why you should join  
  • Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work    
  • We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry   
  • We offer you the culture of a fast-growing start-up with the maturity of an enterprise company   
  • We are more interested in your experience and knowledge than formal degrees   
  • Entrepreneurial culture and flat hierarchies   
  • Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees) 
  • Home office budget (for full-time employees)
About us

ng-voice is an equal opportunity employer. We believe demographic characteristics and diverse experiences that have nurtured unique viewpoints benefit our growth and performance and value each person and their different background as a whole.  

Hope we caught your attention; we look forward to getting to know you! 

DISCLAIMER 

Even if you do not meet 100% of the requirements, however, you think this role will be a good match for you, please send in your application. We would love to be in touch! 

Please be aware that we are currently not collaborating with agencies and any profile received will not be taken into consideration. 

This job is closed.