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The role will be working within an established 2nd line support team, with responsibility for resolving incidents raised by customers, via the NEC Service Desk, for the CONNECT Police software.
You will be joining a team with strong technical background who formerly had roles in development, end user support and software implementation disciplines.
About the role:
● Provide software application support;
● Own and undertake the investigation of complex application incidents;
● Recreate scenarios on internal test environments to provide evidence of defects;
● Identify and document workarounds;
● Work within contractual SLAs;
● Work to ITIL aligned support process procedures;
● Work closely with other NEC Teams and 3rd parties;
● Participate in an Out of Hours on call rota.
KNOWLEDGE, QUALIFICATIONS & EXPERIENCE
PERSONAL SKILLS AND COMPETENCES
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
This job is closed.