Description🌎 Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️
About the Role:
A leading company in the marketing intelligence space is building an advanced platform that empowers e-commerce brands to make data-driven decisions, accurately attribute advertising spend, and understand their customers’ journeys. As the team and customer base continue to grow rapidly, they are seeking a Solutions Engineer to play a key role in the post-sales onboarding process and technical support.
This is a career-defining opportunity for an experienced engineer to join a collaborative, fast-paced, and innovative environment dedicated to personal growth and technical excellence.
Job Description:
The Solutions Engineer will be a vital member of the Onboarding team, working closely with engineering, sales, customer success, and clients. This individual will ensure new customers are successfully integrated into the analytics platform, troubleshoot technical issues, and provide exceptional support. The ideal candidate thrives on solving complex technical problems and delivering clear, actionable solutions to customers.
This is a remote-first position, with a preference for candidates in the PST time zone or able to work during those hours.
Key Responsibilities:
- Guides and supports new customers during the integration of the analytics product into their e-commerce infrastructure.
- Validates pixel installations, ad platform connections, and orders data to ensure high-quality data.
- Troubleshoots implementation challenges, including issues with scripts (e.g., Pixel, Orders API), and escalates to the engineering team when necessary.
- Investigates customer data discrepancies to ensure accuracy.
- Improves outward-facing documentation to enhance customer experience and enable self-service processes.
- Communicates customer setup details to internal teams, ensuring a seamless transition from Onboarding to Customer Success.
Requirements - C1 English level, with excellent verbal and written communication skills (Must Have)
- 3+ years of experience as a Support Engineer or a similar role. (Must Have)
Experience:
- Bachelor’s Degree or equivalent experience preferred, but not required.
- Familiarity with Google Tag Manager or other tag-based management tools.
- Basic understanding of modern website architecture (e.g., asset serving, server rendering).
- 2+ years of experience in software engineering or support engineering.
- 2+ years of experience communicating with customers.
- Proven ability to translate technical concepts into clear documentation, emails, and instructions.
Technical Skills:
- Proficient in writing and editing SQL queries.
- Basic knowledge of JavaScript and HTML.
- Experience with web-based APIs.
- Familiarity with modern web development tools (e.g., Next.js, React, Vue).
- Knowledge of e-commerce platforms (e.g., Shopify, Salesforce).
Additional Skills (Nice to Have):
- Experience with administrator tooling (e.g., Retool, ActiveAdmin, Django Admin).
- Python proficiency.
- Familiarity with data analytics tools.