Service Management Platform Owner

About SEEK

SEEK’s portfolio of diverse businesses, which includes Jobstreet and JobsDB in Asia, make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.​

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). In Malaysia, where SEEK’s Asia HQ is located, we received four accolades at the TalentCorp Life at Work Awards 2023, including first runner-up for Best International Organisation and champion for Best CHRO. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.​

The Role

SEEK has recently re-shaped its Service Management function, following the APAC-wide implementation of the ServiceNow platform, and the inclusion of the Atlassian suite into the team’s remit.  

To ensure these technologies are appropriately maintained, supported and exploited, we are  looking for a technology leader to manage the systems and the associated integrations. This role is accountable for overseeing governance, development, testing and operational support of the Service Management Technology team and delivering services to all of SEEK.  

This role will build and maintain stakeholder relationships as well as manage the development pipeline and standards, influencing the strategic direction and ensuring the team is positioned to leverage the best-in-class capabilities of the platforms.

Leading a team of 3-6 technical staff responsible for development, maintenance, improvements and operational support services across the Service Management ecosystem (including ServiceNow, Jira, Confluence and all integrations). 

Key Responsibilities

• Develop the Service Management technology roadmap strategy and execution.  
• Collaborate with key stakeholders to align and champion the deployment of technical change, continuous improvement and user adoption across the platforms.  
• Manage the security, risks, finances, upgrades and lifecycle of the platforms 
• Optimise value and productivity from the platforms, while ensuring that a SEEK business perspective is always front of mind  
• Mentor and guide the team on how to design and develop the best Service Management technology outcomes (this includes developing on the ServiceNow platform)  

The Team

The Service Management Technology team is a diverse group of individuals, some located offshore, delivering the capabilities required to maintain and exploit the platform and the associated reporting. This is the technical team within SEEK’s Service Management capability. 

• Experience leading a ServiceNow development team in a medium sized organisation
• Working knowledge of Atlassian technologies, particularly Jira Cloud and Confluence
• Experience designing and developing workflow, forms and integrations in the ServiceNow platform 
• Experience in estimation, prioritisation, roadmapping and continuous delivery of initiatives and improvements 
• Awareness of ITIL, Agile and associated industry trends

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.