Senior Technical Support Engineer (English & German)

About Us:
As omniIT, we are seeking an experienced IT professional on behalf of one of our clients. Our client is a leading company offering some of the most sustainable packaging solutions on the market. They are pioneers in the digitalization of the supply chain, committed to innovation and sustainability in their industry.

Job Overview:
We are looking for a smart, versatile IT Generalist who excels in advanced triaging and troubleshooting for both web and compiled applications. This role is ideal for someone who is a "jack of all trades" in IT, capable of handling second-line support tasks and resolving complex technical issues efficiently.

Key Responsibilities:

• Advanced Troubleshooting: Perform in-depth triaging and resolution of issues related to web and Windows-based applications, including specialized tools like CAD software.
• Second-Line Support: Act as an experienced second-line support engineer, handling escalated issues and providing expert solutions.
• Research & Collaboration: Utilize online resources effectively and liaise with vendors to gather necessary information for incident resolution.
• Incident Management: Manage and document incidents, ensuring timely resolution and maintaining communication with stakeholders.
• Continuous Improvement: Contribute to the enhancement of support processes and knowledge base articles

• Experience: 3-5 years of proven experience as an IT Generalist or Technical Support Engineer with a well-rounded skill set in various IT domains.
• Technical Skills: At least 3 years of hands-on experience troubleshooting Windows applications; proficient in both web-based and compiled applications; familiarity with CAD tools is a plus.
• Communication: Excellent verbal and written communication skills in English; proficiency in German is a significant plus.
• Problem-Solving: Strong analytical skills with the ability to research and resolve complex technical issues independently.
• Soft Skills: Self-motivated, proactive, and willing to be a "jack of all trades" in a multinational environment; capable of working independently as well as part of a team.
• Time Management: Ability to work remotely within EU time zones and manage workload effectively.

Welcome to omniIT, a premier provider of IT Solution Engineering and Cyber Security services. Established in 2018 by Patryk, Marek, Daniel, and Tristan, omniIT has rapidly positioned itself as a leader in the IT industry. Our headquarters are located in Munich, and we proudly serve a diverse array of mid to large enterprise clients across various industries.

Our Mission
At omniIT, our mission is to deliver solutions characterized by simplicity and precision, thereby allowing our clients to concentrate on their core business activities. We are dedicated to providing relief from IT complexities, ensuring our clients can achieve their business objectives with confidence and efficiency.

Our Vision
Our vision is to stay ahead of technological advancements, consistently providing our clients with innovative and future-proof solutions. We strive to be at the cutting edge of IT and cyber security, helping businesses navigate and thrive in an ever-evolving digital landscape.

Our Culture
omniIT fosters a culture of openness, collaboration, and work-life balance. We believe that an open-minded and flexible approach is essential for fostering innovation and achieving excellence. Our team-oriented environment ensures that every member contributes to our collective success, and we support each other in maintaining a healthy work-life balance.

Our Core Values
- Trust: Building and maintaining trustworthy relationships with our clients is at the core of our business.
- Teamwork: We believe in the power of collaboration and the synergy it creates.
- Simplicity: We deliver straightforward and effective solutions that are easy to implement and manage.
- Openness: Transparency and honesty are fundamental to our interactions.
- Partnership: We view our clients as partners and are dedicated to their success