Salesforce Administrator

We are looking for an experienced Salesforce Assistant who will help our clients with their CRM monitoring and management tasks. 

This is a great opportunity for someone who wants continuous learning and growth during their career. 

The Benefits

• Work From Home
• Performance, Attendance, and Referral Bonuses
• Paid Holidays and Time Offs
• Health Insurance Card

The Role

• Handle new user setup, deactivation, and manage roles, profiles, permissions, and sharing rules
• Execute configuration changes such as Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Oversee sandbox environment management
• Collect requirements from end users and translate them into best practice solutions focused on user experience
• Communicate platform changes to end users and stakeholders
• Enhance Salesforce data quality through rules and automation
• Conduct proactive system maintenance including security reviews, release updates, health checks, and optimizations
• Provide support through user tickets and monitor user adoption
• Conduct new user training and ongoing training for existing users
• Maintain comprehensive technical documentation
• Work with integrated applications like PandaDoc, Gong, Outreach, Slack, HubSpot, NetSuite, and Zapier

• Strong understanding of the Salesforce platform with at least 2+ years of hands-on experience with Sales Cloud
• Certified Salesforce Administrator - Advanced Admin and/or Platform App Builder are a plus
• Experience implementing Salesforce configuration changes, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• A proactive approach to platform enhancements and system maintenance.
• Ability to translate technical information into layman’s terms and clearly explain design options and their potential impacts
• Experience in providing user support and training
• Proficiency in creating and maintaining technical documentation
• Strong project management skills
• Ability to work EST 9 - 5

• Any additional Salesforce certifications
• Bachelor's/Postgraduate degree or professional qualification
• Experience with Salesforce implementation
• Familiarity with tools like PandaDoc, Gong, Outreach, Slack, HubSpot, NetSuite, and Zapier
• Experience using project management tools like Asana