Remote Support Engineer Nordics - Sweden

Welcome to your new role, as our next Remote Support Engineer!
You will have a wide array of responsibilities, such as:

• First level support of O&M issues, communicate with customer and provide support
• GSP system tickets handling for O&M work
• Support region service team to Identify problems and develops corrective action plans, and tracing and manage progress
• Scheduling and execution of preventive and predictive maintenance with Region service team, and tracing and manage progress
• Support RSC manager to manage hotline service partner to avoid SLA violation according to the contract
• Ensure that all O&M activities performed at project sites complies with OEM (original equipment manufacturer) requirements and warranties 
• Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders. Responsible for all required repairs, maintenance, and monitoring of all warranty claims
• Manage and monitor the stock of spare parts and spare units on-site. Apply the stock refill timely.
• Manage the subcontractors and monitor their work result.
• Follow the applicable local Health and Safety instructions and regulations. Develop and manage local HSE regulations for site activities.
• Review reports from field operation, status, and constructive feedback as Region service team provided. 
• Support on site activity if need.

All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have:

• Education as Electrical Engineer. (Let`s face it, you need to understand ACDC, Low/Medium Voltage etc, as much we love people willing to join us from different faculties, you should know your fair share of electrical conduits, right?)
• You should be based in the Nordics region, we are open to where exactly.
  
• Knowledge about PV inverter is a plus
• English and local language skills at least on C1
• Driving license is extremely important for the job
• Experience dealing with customers in critical situations
• Willingness to travel
• the right to work in your region

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  

• Opportunities for Career advancement   
• Bonus payment based on pre-agreed and signed KPI agreements  
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

With 500+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.