Remote IT Service & Project Operations Manager

Position Overview:

We are seeking an experienced and dynamic IT Service & Project Operations Manager to lead our IT services and project management initiatives. The ideal candidate will possess extensive experience in managing IT services and projects, with a proven track record in resource sourcing, team management, and project execution. This role requires strong leadership skills, technical acumen, and a deep understanding of IT service delivery and project management methodologies.

Key Responsibilities:

IT Service Management:

• - Oversee the day-to-day operations of IT service delivery, ensuring high levels of performance, security, and customer satisfaction.
  
• - Develop and implement IT service management processes and best practices to enhance efficiency and effectiveness.
  
• - Monitor and report on service performance metrics, and implement improvement plans as needed.

Project Management:

•  - Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
  
•  - Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
  
•  - Coordinate with cross-functional teams and stakeholders to ensure project objectives are met.
  

Resource Sourcing:

•  - Identify, evaluate, and engage with external vendors and partners to fulfill project and operational resource requirements.
  
•  - Negotiate contracts and manage relationships with suppliers to ensure quality and cost-effectiveness.
  

Team Management:

•  - Lead, mentor, and develop a high-performing IT team, fostering a collaborative and innovative work environment.
  
•  - Conduct regular performance reviews and provide feedback to team members to support their professional growth.
  
•  - Ensure adequate training and development opportunities are available to the team.
  

Process Improvement:

•  - Continuously assess and improve IT service and project management processes to align with industry best practices.
  
•  - Implement automation and other technologies to streamline operations and enhance productivity.
  

Stakeholder Communication:

•  - Act as the primary point of contact for IT service and project-related inquiries, providing regular updates to senior management and other stakeholders.
  
•  - Prepare and present reports on project status, service performance, and key initiatives.
  

Qualifications

•  Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field.
  
• - Minimum of 5 years of experience in IT service management and project management roles.
  
• - Strong knowledge of ITIL, PMP, or other relevant frameworks and certifications.
  
• - Proven experience in resource sourcing, vendor management, and contract negotiation.
  
• - Excellent leadership, communication, and interpersonal skills.
• - Ability to manage multiple projects and priorities in a fast-paced environment.
  
• - Strong problem-solving and decision-making abilities.
  
• - Proficiency in project management tools and software.

• Preferred Qualifications:
  
• -PMP certification from PMI is a must.
  
• - Experience in managing IT services and projects operations and execution