Partnership Specialist

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

Purpose

The purpose of the Partnership Specialist is to support our partnership efforts and drive partner growth. You will assist the Director of Partnerships in managing a portfolio of high-profile partners in the e-commerce and logistics industry, providing them with best-in-class partner management from onboarding to ongoing support to achieve Sendle's partner goals. You will play a key supporting role in developing and managing strategic partnerships with key partners, including shipping and eCommerce platforms. 

The ideal candidate will have a strong interest and motivation in driving business growth for Sendle and our partners. You will be self-motivated, eager to learn, and have the ability to juggle different partners and their needs. You will be viewed as a trusted contact by our partners and be fiercely passionate about developing best-in-class partnerships. You will be motivated by challenges, comfortable with changes, and be hungry to learn and grow.

What you’ll do

Cultivate relationships with Sendle partners

• You'll be seen as the reliable and trusted point of contact, with partners turning to you for day-to-day requests and management.
• Work closely with all of Sendle’s partners to help them grow their business with Sendle through collaborative marketing campaigns, product development and training. 

Contribute to team growth

• Support Director of Partnerships with strategic partner initiatives and optimisation, including partner marketing campaigns.
• Collaborate with Sendle’s Partner integration team to resolve technical or product issues faced by partners.
• Provide updates and status back to partnership and support teams.
• Analyse partnership performance and highlight potential opportunities or risks.

Manage day-to-day operations

• Investigate and resolve issues that prevent the partner (and/or their merchants)  from conducting business operations.
• Work with the Integrations Support Engineer to educate internal teams, including support, in handling partner-specific matters and questions.
• Work with Sendle's content and marketing team to help build partner marketing content and assist with any campaign planning or implementation.

Educate and advocate for Partnerships

• Be an advocate with Sendle’s internal stakeholders to communicate partner requirements and bring their viewpoints to relevant internal stakeholders/forums. 
• Establish relationships with partners to also advocate for Sendle’s brand and to gather partner requirements. 

What you’ll need

• 3+ years’ experience in a key account or partner management or a customer facing role.
• Working knowledge of the eCommerce in Australia and/or complementary sectors.
• An insatiable curiosity to understand partner and customer’s needs.
• A curious and business-minded individual with a strong interest in identifying and pursuing opportunities for business growth.
• Your proactive attitude makes you versatile, unafraid to dive into various tasks, and adept at fostering great relationships.
• Project management nous and the ability to plan, manage and execute multiple projects across multiple teams.
• Some experience in marketing, would be highly beneficial.
• Strong analytical skills, able to translate data into actionable insights. 
• Confident communicator with strong interpersonal skills, able to effectively engage with partners and articulate their needs and requirements.
• Ability to thrive in a fast-paced, ever changing tech environment.
• Comfortable with juggling a number of different tasks across different partners simultaneously.  
• You’ll look for ways to improve, save time and do things smarter.

Preferred (but not essential) Computer/Software/Application Proficiency:                

• Slack
• G Suite
• Notion
• Hubspot 
• Zendesk

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble - We put others first. We embrace and seek feedback from others. 
• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth. 
• Happy - We enjoy the journey. We are optimistic and find opportunities in all things. 
• Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it. 

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

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