Operations Assistant

Are you the kind of person who thrives in fast-paced environments, loves solving problems, and knows how to turn chaos into order? If you enjoy creating and refining systems to boost efficiency, this role will be a perfect fit!

This retention marketing agency is on a mission to redefine the scaling experience for DTC brands by providing services that feel like an in-house team. They’re looking for a driven Operations Assistant to join them as they continue to scale, supporting the agency’s growth and playing a huge part in its success.

If you’re ready to roll up your sleeves, work closely with a passionate founder, and help take this startup to the next level, keep reading!

WHAT YOU'RE GETTING INTO

As an Operations Assistant, you’ll work directly with the founder to transform their operations into a seamless, well-oiled machine. You’ll play a key role in building systems, improving workflows, and setting the stage for the team to focus on what matters most: driving growth and delivering a standout experience to their clients.

This is a remote, full-time contractor position.

• A fully remote position, providing the freedom to work from anywhere

• Flexibility in work hours as long as deadlines and quality expectations are met

• Exposure to exciting projects in the startup ecosystem, where new ideas and innovation are at the forefront

• Join a small, dynamic team of driven individuals who value action, transparency, and innovation, where they’re building a culture that encourages proactive problem-solving and open communication

• Streamline workflows across the agency by identifying inefficiencies and implementing solutions to improve communication, productivity, and overall team performance

• Keep content and strategy teams on track by setting clear expectations, monitoring deadlines, and ensuring deliverables exceed client standards, ensuring projects are completed on time and to the highest quality

• Lead the charge in creating an exceptional experience for new hires by refining and designing SOPs to set team members up for success and help scale the agency while maintaining a high-performance culture

• Manage platforms like Asana and Slack to ensure alignment, accountability, and seamless communication across the team, keeping everyone focused on shared goals

• Partner closely with the founder on strategic initiatives by organizing schedules, preparing agendas, and managing follow-ups from key meetings to directly support the agency’s growth trajectory

• Be the glue that holds cross-department collaboration together by driving alignment, tracking objectives, and fostering an environment of open, effective communication

• Serve as the point of contact for coordinating clear, timely, and professional updates to clients via Slack, reinforcing client relationships and demonstrating the agency’s commitment to excellence

• You have experience managing workflows in tools like Asana or ClickUp and thrive in dynamic, fast-paced environments where no two days are the same

• You’ve worked in an agency setting, ideally in eCommerce or digital marketing, and are skilled at juggling multiple priorities

• You catch the little details others might miss and take pride in ensuring nothing falls through the cracks

• You’re a proactive problem solver who doesn’t wait for direction—taking initiative and tackling challenges head-on is your default

• You’re fluent in English, excelling in both written and verbal communication, and know how to align teams around shared goals

• You thrive in startup environments where speed, adaptability, and action are key to success

• You value transparency, collaboration, and delivering outstanding client experiences, aligning with our agency’s core values