Network Support Engineer

Company Description

KOSTAL Group is a global, independent, family-owned company, based in Germany. We develop and manufacture technologically complex electronic and mechatronic products for automotive and other industries. We employ more than 19.000 people at 46 locations, offering flexible, knowledgeable and customer-focused service. Kostal SofiaSoft is a part of Kostal Group, located in Sofia, Bulgaria. It consists of R&D center, which develops innovative automotive technologies, and Shared Services Center, which provides internal IT and other services to the company's subsidiaries globally. 

Job Description

• Timely incident and Service requests resolution within agreed SLAs
• Provide remote support to end users regarding used network technologies
• Support the implementation, operation and maintenance of network and security  solutions in national and international environments
• Implementation and monitoring of international standards and concepts
• Monitoring, handling of updates, installation and implementation planning of IT network systems
• Asset Management (Licensing, Warranty, Documentation...)
• Documentation - maintain comprehensive documentation related to the supported environments and services
• Work with the IT specialist departments and close coordination with our international development environment / expert team as well as external service providers and consultants

Qualifications

• University or college degree in IT or similar
• At least 2-3 years of experience in a similar technical or customer service support
• System knowledge of Cisco components and applications
• Familiarity with the usage of a network management system and standard reporting utilities
• Advanced skills in TCP/IP, Wi-Fi/Wireless LAN, Routing/Switching, LAN-Security
• Ideally, you will also have experience in the areas of Cisco based Unified Communication, Cisco ACI / DNA, AAA-Systems, Web services, VPN and Firewall (Palo Alto preferred)
• Familiar with Cisco IOS, TLS / SSL certificates and public-key infrastructures and have ideally knowledge in Microsoft Office and Server as well as Python
• Some ITIL background ideally supported with related certification(s)
• Strong background with the definition and implementation of associated support processes and documentation (Incident Management, Change Management, Handbooks, Work instructions)
• Familiarity with the usage of a ticket system and standard reporting utilities
• The ideal candidate possesses a combination of technical expertise, strong analytical skills and excellent interpersonal skills
• Ability to prioritize projects, issues and tasks and work in an international environment
• Friendly and competent customer service attitude
• Fluent English (B2+)
• German is an advantage

Additional Information

What we offer

• Flexible working conditions with remote work possibility (in-person presence is required from time to time)
• Opportunity to develop your knowledge and skills through stimulating work, including development and implementation of new processes and tools
• Central office location in a modern business building
• Benefits package including private health insurance, sport cards, flexible monthly budgets, bonuses for special occasions, performance bonus and other