Medical Collections Representative (Start January 2025)

Looking to start the new year with new opportunities?

WORK REMOTELY for an established call center focused on treating our consumers with dignity and respect.

Please note – while this position is remote, candidates must be residents of Wisconsin, Kansas, Georgia or Oklahoma to be considered. 

RevCycle has been in business for over 30 years with an average staff tenure of 7 years. Our people centric business model focuses on strong client and patient solutions which accomplish win-win outcomes.

What to expect as a medical collection's representative:

In this position you will contact consumers with past due medical bills and help them to find a resolution. Individuals who are successful in this role enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties. They find motivation in continuous improvement allowing them to take full advantage of our UNLIMITED earning potential!

COMPENSATION:

Start: You will start with an hourly rate of $20 in a virtual training class led by experts with decades of combined experience. You will learn the basics (technology, required laws and standards, call negotiations).

6 Months: By this time, collectors are expected to perform at a minimum quality and collected fees level. You will transition to $17/hr which allows you to earn performance-based bonuses in addition to the wage. This will position you well to increase your income, while still having a safety net. The combination of a lower hourly rate plus bonus puts you in a position where you should be earning in excess of your starting rate.

Optional Straight Commission: Once you have mastered your role as a collector, you may elect to go on straight commission. This allows the company to pay you the maximum amount of compensation for your quality work (KPIs) and collected fees. This is the compensation plan of choice for the top collectors, capable of earning near six figures and with NO CAP to their income!

• Work from your home or in our Marshfield, WI office.
• Monday through Friday (8AM-5PM CST / 9AM-6PM ET) full time schedule. If collectors elect to move to a commission plan, the schedule changes to include two nights (8AM-7PM CST/9AM-8PM ET) per week in exchange for every other Friday off. Evenings & weekends may also be required in some cases depending on business needs.
• Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds).
• Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
• Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
• 401K
• Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.
• The company provides required equipment

• Previously demonstrated experience working with customers to successfully resolve challenging situations is required.
• Highly developed, professional communication skill suitable for conflict resolution is required.
• Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training.
• Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment.
• Experience in medical or other bill collection is welcomed, but not required. If you are an experienced collector, we look forward to sharing with you how similar performance in our environment would be compensated and rewarded.

RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.