Manager, Engineering

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

• Be a servant leader for multiple teams in the Support area by guiding and inspiring high performing people in their career path and supporting growth opportunities for each engineer (training, learning materials, mentors etc.).
• Define a way of working in the teams that enables high autonomy, high alignment and a streamlined customer support process;
• Define recruiting objectives to acquire new skills, or create capacity to satisfy business needs, and competitiveness at team level;
• Ensuring that support operations are smooth and drive technical initiatives that raise the bar for our support practices and in turn our customer service and experience;
• Take accountability for technical delivery across your teams, collaborating with support engineers and the wider engineering organisation.
• Ensure that the roadmap is successfully delivered, on-time and on budget.

• Experience in working with B2B SaaS products in a support environment;
• Track record of leading Level 1 and Level 2 support teams operating 24x7 across different regions, cultures and time zones;
• Ability to establish trust, transparency and accountability in your teams and with your peers;
• Strong people management skills, able to understand people ambitions and align them to organisation needs and offer constant guidance and feedback for achieving them; proven track record of successfully leading and managing high-performing support teams;
• Technical credibility and understanding of data tooling, techniques and best practises; 
• Expertise in suggesting and implementing changes based on “connecting the dots” on things that come up repeatedly to find elegant solutions for them in close collaboration with the engineering teams;
• Proven track record in delivering high impact projects;
• Experience in excelling support operations;
• Excellent written and verbal technical and personal communication skills in English;
• Ability to simplify complex messages, switch between business and engineering language and adopt communication style based on the audience.

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

The base salary for this position is €6.700 gross (before taxes) monthly. This is a full-time equivalent target rate for Lithuania only. Actual rate offered will vary depending on the nature of the role and the breadth of skills and expertise the candidate brings to the role relative to existing Mambuvians.

For the rest of the locations where we advertise this role, the starting salary will be discussed during the recruitment process.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at [email protected] and let us know how we may assist you.