Logistics Specialist Outbound

The company:

Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.

What are we looking for:

We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.

What we offer:

We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!

Accessibility:

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity, and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. SUCAFINA is proud to be an Equal Employment Opportunity.

The role:

Logistics Specialist Outbound

Summary of the role:

The role involves being responsible for customer interactions, ensuring the effective execution of sales contracts, and delivering high-quality customer service.

Job Description:

-Responsible for customer facing, ensuring optional execution of sales contracts, while providing high quality customer service.

-Work directly with sales trader daily to understand each customer’s needs and develop a professional relationship with them. Building relationships with the logistics supply chain.

-This position is responsible for sending delivery orders from the customer to the warehouse, then ensuring all communication from that point is clear and correct, with the goal of the coffee being put successfully on a truck and delivered.

-Manage relationships with freight companies including finding competitive quotes for shipping, confirming rates with customer, and booking the shipment.  End Goal being successful delivery of the coffee.

-Create and send invoices to customers.

-Manage customer position, inventory turnover, client deliveries

-Update system according to executed importation into the US.

Assist and provide support in the different areas of the Sucafina Americas team as required

Requirements:

-University degree (Major in Foreign Trade, International Business, or Logistics is a plus) 

-Knowledge of ERP Systems (SAP is a plus)

-5+ years or more of experience in customer service, sales, international logistics. 

-A strong work ethic, motivated by a desire of knowledge, curiosity and understanding. Detail-oriented & inquisitive

-Fluent in English both written & spoken, other languages a plus. (C1 level)

-Knowledge in soft-agri commodities preferred (coffee industry is a plus).

-Microsoft Office suite, advanced excel skills needed, (power BI, SharePoint a plus)

-Knowledge of International Incoterms

-Experience with customer service

Other Competencies:

• Assertive communication
• Good sense of organization
• Customer orientation
• Self-discipline
• Team player
• Good interpersonal relationship
• Pro-active

All your information will be kept confidential according to EEO guidelines.