LATAM Calls Associate (Eng/ Spa) for an Immigration Law Firm

Needs to hire 3 Freelancers

The Inbound call Associate, receives and makes calls to offer them an appointment with the intake specialist. This role aims to ensure that we provide the best service to our potential clients. It is a full-time position requiring 40 work hours per week with two days off. The position offers a salary base plus commissions.

Schedule:

- 40 hours per week, 5 days a week, 8-hour shift ( Lunch hour not paid).
Fixed schedule: Must be available for a rotating schedule, including weekends, after hiring. Availability is required from 12 PM to 10 PM EST on any day of the week.

Duties/Responsibilities:

-Meet minimum sales performance standards to maintain satisfactorily
standing with the job role
-Receive calls from potential leads to sell consultations
-Schedule consultations for the intake specialists
-Receive payments through the case management system
-Send information to clients through the case management system or
email
-Follow up with clients to schedule their consultation with the
firm
-Review missed calls from previous days and review social media leads to engage all leads showing prior interest.

Required Skills/Abilities:

-Excellent verbal and written communication skills
-World-class customer service skills
-Positive attitude
-Proven ability to meet deadlines and time manage themselves and
others
-Impeccable organizational skills and attention to detail
-Strong analytical and problem-solving skills
-Enjoy working in a fast-paced, results-driven environment
-Proficient with Microsoft Office Suite or related software
-Bilingual (Spanish-English)

Education and Experience

-High School Diploma or Similar
- At least two years of experience in a similar position and one year working remotely.


Physical Requirements:

-Prolonged periods of sitting at a desk and working on a computer

System Requirements/ Specifications:

-Memory:
Minimum of 8 GB RAM to ensure smooth multitasking and efficient performance for applications.

-Internet Connectivity:
Reliable internet connection with a minimum download speed of 30 Mbps to support seamless streaming, downloading, and online collaboration without interruptions.

-Power Backup Solutions:
Preferrable, Uninterruptible Power Supply (UPS) or inverter system to provide immediate power backup during outages.

We offer more than just an opportunity to make a difference. At this Firm we care about our team members, we work hard to provide a great culture, and we keep our whole firm connected so that we remain close, even if separated by distance. And we have FUN while changing LIVES. Come grow with us!

Apply today and join our great team!