CX Trainer

About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission

As a CX Trainer you will help the company develop, facilitate and implement training programs for the operations in Colombia, in order to improve the knowledge and skills that will be reflected in the performance of the execution and results according to the objectives of each one. 

What you will do

• Designs and develops appropriate and effective instructional materials and content. 

• Delivers training through appropriate channels (e.g., classroom, teleconferencing, asynchronous and synchronous online) while incorporating instructional design principles and methodologies. 

• Utilize resources and information delivered by operations and quality to develop effective reinforcement or refresher training and materials. 

• Measure the reception, effectiveness and application of training, education or coaching.

• Provide coaching and retraining to boost the results of underperforming agents. 

• Create recommendations and training initiatives with the teams, in line with the Operation's objectives and results.

• Ensure training coverage of 100% of the applicable population, in order to ensure knowledge alignment in the work teams.

• Create reports based on executed training plans, which allow evidencing the coverage, contribution and result from the delivery and practice of knowledge from the training team. 

• Design learning paths for operations that are aligned with the achievement of the 

  team's objectives.

Requirements

• Professional in administrative or related careers

• Minimum 2 years of experience in roles similar to trainer, trainer or coach. 

• Experience in the complete training cycle, from planning, design, execution and measurement, both face-to-face and virtual.

• Availability to work on site

• Familiar with traditional and modern training processes.

• Excellent written, verbal and interpersonal communication skills.

• Organization and time management

• Effective presentation delivery

• Office automation, intermediate level

• Clarity in training principles

• Critical thinker with innovative problem solving skills.

• Strategic and creative mindset 

• Attention to detail

Desirable

•   Intermediate English 

Benefits

• Work on a problem that matters and help change customers’ lives.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Be at the center of it all. We are a true technology company, and engineering is at the core of what we do.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents)