eTeacher Group is an EdTech pioneer and innovator that has been at the forefront of educational technology since its foundation. Today, our company has grown to over 800 employees, delivering high-quality live courses to more than 50,000 students annually on our online Learning Platform.
We are seeking an experienced Customer Value Manager to drive customer retention and growth through insightful data analysis and customer-focused strategies. This role will be responsible for analyzing customer data to understand behaviors, preferences, and trends, and for managing segmentation and creating actionable insights to enhance customer satisfaction, loyalty, and lifetime value. You will collaborate across departments, working closely with sales, product, and analytics teams to align and execute on customer value strategies that elevate the overall customer experience.
Key Responsibilities:
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ο»ΏCustomer Data Analysis: Conduct analyses on customer data to understand behaviors, preferences, and trends that drive customer lifetime value and improve customer experiences.
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Customer Segmentation & Profiling: Create and maintain customer segments to enable personalized strategies across different stages of the customer lifecycle.
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Customer Insights Generation: Identify actionable insights into customer needs, motivations, and churn drivers to support customer retention and growth.
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Performance Tracking & Reporting: Track key customer KPIs (e.g., churn rate, retention, engagement) to assess initiative success and identify opportunities for improvement.
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Campaign & Strategy Analysis: Measure and report on the effectiveness of CRM campaigns and initiatives, helping refine future strategies.
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Cross-Functional Collaboration: Work closely with sales, product, and marketing teams to share insights and align customer value strategies across the business.
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Continuous Optimization: Continuously monitor patterns in customer data to optimize processes and increase customer value.
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Analytical Skills: Strong foundation in data analysis, ideally with 2+ years of experience in an analytics, CRM, or customer insights role.
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Experience with Analytics Tools: Proficiency in tools like Excel, Google Analytics, or similar; SQL or Python experience is a plus.
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Customer-Centric Mindset: Ability to translate data into actionable insights with a focus on enhancing customer value.
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Communication Skills: Strong ability to present findings and recommendations clearly.
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Problem Solving: Proactive approach to identifying patterns and addressing challenges related to customer behavior and value.
Perks & Benefits:
- 100% remote work from the comfort of your home
- Opportunity to work with leading educational brands in a global environment
- Collaborative, dynamic work culture that fosters innovation and growth