DescriptionJoin Patrique Mercier Recruitment as a Customer Support Specialist (Deutsch) and be part of a dynamic team dedicated to providing outstanding support to our German-speaking customers. In this role, you will utilize your language skills and customer service expertise to ensure our clients receive the highest level of assistance.
As a key member of our customer support department, you will handle inquiries, resolve issues, and deliver solutions that enhance customer satisfaction. This position offers you the unique opportunity to thrive in a multicultural environment while making a significant impact on our customers' experience.
If you have a passion for helping others and are looking for a rewarding career in customer support, we encourage you to apply!
Responsibilities
- Provide support to German-speaking customers via phone, email, and chat.
- Assist customers with their inquiries regarding products and services.
- Ensure accurate and timely resolution of customer issues.
- Document all customer interactions in the company's database.
- Collaborate with other teams to address customer needs and improve service delivery.
- Stay updated on product knowledge and company policies to assist customers effectively.
- Contribute to a positive team environment and uphold company values.
Requirements - Fluency in German and English, both written and verbal
- Experience in a customer service or support role is preferred
- Strong communication and interpersonal skills
- Ability to empathize with customers and resolve issues effectively
- Proficient in using customer support software and tools
- Strong organizational skills and attention to detail
- Team-oriented mindset with the ability to work independently
- A positive attitude and willingness to learn
- Flexibility to work varying shifts as needed
Benefits - Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )