Customer Solution Intern

What you will do:

• Verify night audit reports daily for 36 Bobobox branches, ensuring data accuracy and reporting discrepancies.


• Collect and respond to customer reviews on OTA platforms and Google Reviews; extract insights from feedback.


• Assist with branch training preparation and post-training evaluations.


• Provide additional administrative support for the Customer Excellence department as needed to ensure efficient operations and task continuity.
  

You will fit in this job if you:

• Final year student or recently graduated from a Bachelor’s program, preferably in Hospitality, Business, Communications, or related fields.


• High accuracy and attention to detail, especially in reviewing audit data and verifying information.


• Strong written communication skills for responding to reviews and coordinating training support.


• Proficient in Ms Excel/Google Sheets; familiarity with OTA platforms and customer service a plus.


• Willing to adapt to a dynamic work environment and support tasks as needed.