Our client:
Our Client is an employee recognition and rewards platform which provides organizations of all sizes with simple, customizable solutions to engage and inspire employees to perform their best. Their goal is to create happier workplaces and increase productivity, reduce turnover, and enhance profitability by fostering a culture of recognition and appreciation within organizations.
The role:
As a Customer Service Representative you will manage customer inquiries and complaints. You will also be asked to process orders, returns, substitutes/modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with a ticketing system (e.g. Zendesk), Microsoft Office and Google for Business.
Key Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
Requirements:
High school diploma, general education degree or equivalent customer service experience.
Exceptional verbal and written communication skills to provide clear, articulate and kind customer service via email, phone and chat.
Fluent in written and spoken English
Demonstrated ability to handle customers in difficult situations.
Comfortable using computers.
G-Suite experience
One year experience working with customer support/customer service .
Details & Benefits
100 % Remote work environment
Monday to Friday, 8:30 am to 5:30pm EST
Salary: $1.300 MonthlY
Position for LATAM ONLY!
This job is closed.