Our client:

Our client is an e-commerce company located in Canada focused on providing affordable, high-quality products primarily in the Baby, Mom, and Health Care categories. They operate on a global scale, working with major retailers like Walmart, Macy's, and Best Buy to reach customers in over 30 countries.

Role Overview:

We are seeking a Customer Care Representative who excels at working independently and efficiently resolving customer inquiries. The ideal candidate will have a solid background in in Zendesk and e-commerce , and will be responsible for managing customer support tickets, emails, and navigating multiple e-commerce platforms. This role requires a self-driven, proactive individual with a strong commitment to delivering exceptional service and ensuring customer satisfaction at every step.

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (Emails, chats, and phone calls)
Acknowledging and resolving customer complaints.
Knowing our client's products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support

Requirements:

Accomplished customer service professional: Skilled in handling diverse inquiries with a proven record of excellence.
Tech-savvy and adaptable: Positive, friendly demeanor.
Strong verbal and written communication skills.
Self-motivated team player: Excels in both independent and collaborative settings.
Exceptional listening skills: Provides swift and effective solutions to customer needs.
Advanced troubleshooting skills: Approaches challenges with a persistent, solutions-oriented mindset.
Efficient multitasker: Prioritizes responsibilities for timely issue resolution.
Team-focused achiever: Fosters positive collaboration and contributes to shared goals.
3+ years of prior work experience with online web customer support via voice software, email ticketing system, live chat, and other CRM systems.
Prior experience in Zendesk Ticketing system, ShipStation and e-commerce.

Benefits:

100 % Remote work environment
Monday to Friday, EST (Regular Business Hours)
Salary: $1,000USD
10 days of casual leave per year.
Government holidays as per the respective country of residence.

Only LATAM Candidates

Customer Service Representative