Description - Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
- Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
- Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
- Assist the other departments in investigating and resolving transaction related queries.
- Identify ways of improving client service and recommend them to the Team Leader / General Manager.
- Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
- Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
- Interact with Customers and assist them for resolving their respective queries.
- Assisting other departments to get responses from Correspondent Banks for their respective tasks.
- Utilizing software, databases, and tools appropriately
Requirements - Must be a graduate as a minimum.
- Minimum two year’s customer service experience within a service industry.
- High standard of accuracy and attention to detail
- Exceptional customer service skills
- Good telephone etiquette
- Ability to effectively prioritize and execute tasks in a high-pressured environment
- Proven team player
- Strong written and oral communication skills
- Must be able to speak fluent English language
- Ability to speak Hindi, Urdu and/or Bengali will be an added advantage
Benefits- Annual leave (30 days)
- Annual ticket to country of origin