Client Director - Healthcare ISV

ABOUT US

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 35 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end.

We work with clients across industries, including Banking and Financial Services, Insurance, Healthcare, Retail, Travel, Telecommunications, Media & Entertainment, and Technology, as well as Energy & Utilities and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately   70 clients. We are a team of 45,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Job Description:

We are seeking a highly skilled and experienced Client Director to join our team. The Client Director will play a pivotal role in driving healthcare business growth by effectively managing and growing key healthcare client accounts. This role encompasses various responsibilities including account farming, pre-sales activities, customer relationship management, and overseeing delivery processes. Additionally, the ideal candidate will have a strong background in cloud computing, automation, and analytics.

Responsibilities:

• Account Farming: Develop and implement strategies to nurture and grow existing healthcare client accounts, ensuring client satisfaction, and identifying opportunities for upselling and cross-selling.
• Pre-sales: Collaborate with the sales team to support pre-sales activities, including proposal development, solution design, and client presentations. Provide technical expertise and guidance throughout the sales process.
• Customer Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor. Understand their business objectives, anticipate their needs, and align our services and solutions to meet their requirements.
• Delivery Oversight: Collaborate closely with delivery teams to ensure successful project execution, adherence to timelines, and high-quality service delivery. Act as a point of escalation for any client-related issues or concerns.
• Industry Knowledge: Stay up to date with healthcare industry trends and emerging technologies, particularly in cloud computing, automation, and analytics. Leverage this knowledge to provide insights and recommendations to clients, positioning our offerings as innovative solutions.
• Experience: Minimum of 10+ years of experience in a similar client-facing role, preferably within the IT or technology consulting industry. Demonstrated experience in healthcare account management, pre-sales, and customer relationship management is essential.
• Technical Expertise: Strong understanding and experience working with cloud technologies, automation solutions, and analytics platforms. Familiarity with industry-leading tools and frameworks is highly desirable.
• Business Acumen: Ability to understand healthcare clients' business objectives and challenges and translate them into actionable solutions. A solid understanding of market dynamics, competitive landscape, and industry trends is required.
• Communication Skills: Excellent verbal and written communication skills. The candidate should be adept at presenting complex technical concepts in a clear and concise manner to both technical and non-technical stakeholders.
• Leadership Abilities: Proven leadership skills with the ability to influence and motivate cross-functional teams. Strong problem-solving and decision-making capabilities are necessary.
• Customer-focused: A strong customer-centric approach with a passion for delivering exceptional client experiences. Ability to build and maintain long-term relationships based on trust and value.

Career path:

• Step towards becoming Full lifecycle business leaders with end-end responsibility – Be the Individual CEO for the bouquet of accounts of Sutherland.
• Offers a chance to work with diverse teams and an unparalleled fast-track growth opportunity to become a client partner within 2 years.

Accountable for:

• Grow wallet share from our existing healthcare customers by becoming a trusted advisor and consultative selling – Target wallet share to increase 2X in 12 months.
• Set up a digital innovation office for customers leveraging deep industry knowledge of how digital transformation is changing in the industry.
• Drive new digital initiatives and develop innovative business model solutions to differentiate Sutherland in the digital marketplace.
• Collaborate across the organization to architect and delivery integrated digital solutions to win new deals.
• Driving customer engagement & showcasing value in all MBR/QBR meetings
• Establish connections and build a deeper relationship with key decision makers and influencers.
   

What are we looking for:

• MBA (Tier-1) B school with 10+ years of work experience.
• Experience working with Healthcare CXOs as a client director and in an advisory role
• Experience in constructing and executing large deals (10Mn+)
• Should have experience in growing existing healthcare accounts.
• Experience in Delivering Digital Transformation engagements with Customers (Cloud, Digital Assurance, Process Automation, Data Transformation, etc)
• Ability to partner with CXOs of global companies and engage customers in Digital and Cloud Conversations.
• Passionate about solving customers’ problems by working together with diverse teams.
• Ability to engage with top analysts such as Gartner, and IDC to present industry perspectives.
• Ability to Collaborate with IT OEM and Partners such as Oracle, SAP, Salesforce, AWS, etc. to develop joint GTM.

Focus Areas:

• (Primary) - Establish client relationships with C level & C-1 level.
• Responsible to work with BU in growing & nurturing NN accounts, enable BU, CDs for EN Growth.
• Conversion of Gold to Platnium account.
• Drive growth through BUs GTM strategy & market positioning of DES platform led solutions.

MBA + B.Tech

All your information will be kept confidential according to EEO guidelines.