Shield is a global startup, with offices in Tel-Aviv, New-York, London, and Lisbon.
We’re growing and looking for another important piece of the puzzle.
Is it you?
As an experienced CCO, you will be instrumental in overseeing the Client Services department, ensuring operational excellence from pre-sale to post-sale phases, ensuring efficient and effective delivery of products and services. You will work closely with product, R&D, and sales teams supporting the process from lead to deployment and beyond.
The CCO at Shield plays a critical role in driving the company's growth and maintaining high standards required by our customers. You will be a key member of the management team, reporting directly to the CEO.
We can’t promise it will be easy, but definitely exciting and most importantly – FUN.
Let’s get down to business:
What you’ll do
Delivery and Execution:
- Oversee a seamless delivery of products and services to ensure they meet quality standards and customer expectations.
- Manage timelines, budgets, and resources to ensure projects are delivered on time and within scope.
- Identify and implement process improvements to enhance efficiency, productivity, and quality.
- Utilize data and analytics to drive decision-making and optimize operations.
- Stay abreast of industry trends and emerging technologies that can enhance operational efficiency and delivery.
Pre-Sale Activities:
- Lead the Customer Services global teams in providing technical data and estimates for prospect engagements.
- Collaborate with product and R&D departments for accurate estimates, architectures, and solution outlines.
- Work closely and support sales during the pre-sale phase.
Project Deployment:
- Oversee the deployment of solutions in customer systems, including cloud-based deployments, attending aggressive deadline in the required quality.
- Engage with solution managers and project managers to customize, integrate, deploy, test, and operationalize systems.
Customer Support and Success:
- Ensure customer satisfaction and positive sentiment.
- Manage support and success teams to meet enterprise-grade data security and integration requirements.
- Coordinate with customer teams, including IT and business intelligence.
Team Leadership and Development:
- Lead a team of professionals in technical solution management, support, cloud operations, integration, installation, and deployment.
- Foster a culture of high performance, continuous improvement, customer focus, and enterprise readiness.
Operational Strategy and growth:
- Continuously develop structure and systematic processes for scaling operations, while optimizing cost and structure and achieving very high customer sentiment
- Spearhead the expansion of the business, overseeing successful integration and operational excellence.
- Enable growth in sales, installations, and support.
Requirements:
- Proven experience as CCO/VP Customes in scaling software companies.
- At least 10 years executive experience managing customer deployments, working directly with global enterprise customers.
- Experience in leading customer support and success teams.
- Familiarity with enterprise-grade data security and integration requirements.
- Exceptional leadership abilities, with a track record of leading global teams and implementing operational strategies that drive business growth.
- Strong communication skills, capable of building positive internal and external relationships.
- Analytical and detail-oriented, with an ability to build cohesive strategies and workplans for complex operations.
- Flexibility to adapt to a rapidly changing tech environment and pivot strategies as needed.
- Goal oriented, and a winner personality.
- Analytical thinker, do-learn-improve attitude, proficiency in data analysis and performance metrics.
- Higher education in relevant background.