At Seller Candy, our vision is to Give balance, certainty & peace of mind to e-commerce entrepreneurs. We’re a value-driven company that believes our team is as important as our customers. Our core values are; Own-it, Authenticity, Determination, Expertise, and Impact through Growth.
To accomplish our vision we remove the daily friction experienced by e-commerce entrepreneurs by handling their Amazon account issues and support cases with agency-level expertise and best practices in a fun and collaborative environment.
Seller Candy bridges the gap from “online seller” to the business owner. We enable millions of dollars in revenue and free hundreds of people from their jobs, transforming them into confident entrepreneurs accomplishing their dreams.
Seller Candy is in an exciting phase of growth so join us and imagine yourself being part of changing lives!
We’re looking for passionate, detailed problem solvers who can’t rest until things are right. As an Amazon Operations & Account Expert, you’ll be connecting to and impacting the lives of our customers and their families.
Lead client communications for all assigned Amazon brands/accounts.
Share updates and results with the client on an ongoing basis.
Manage Listings via:
The Seller Central backend
Communication with Seller Support
Change, update, manipulate, and build listings for Amazon US and EU using tools such as flat files.
Communicate with Seller Support on behalf of clients
Clients will give us the result they want, and we will open cases and continually push Seller Support to give us our desired result.
We never send our clients back a canned reply, we continue to open cases, email, and call via phone until we have a resolution.
“Google it” to solve problems
When difficult or new problems arise (they always will!) you must be able to google it, search through Amazon forums, and generally find the information available to guide your decisions or to give the client best practices advice. THIS IS ESSENTIAL.
Seller Central Basics
Inventory management, shipping plans, sales reports, feedback removal, and more. All of the basic tasks are typically performed inside Seller Central.
Create Raving Fans
When you speak to our clients, and when you service their accounts, we will give WHITE GLOVE SERVICE. That means you always maintain a positive attitude, give the client clean, concise instructions, go above and beyond their task if possible, and proactively give them information if available. We aim to surprise our clients with more than they expect!
A heart-felt, emotional connection to customer happiness
Extreme self-motivation and problem-solving skills
A natural aversion to letting problems be left unsolved
Attention to detail and prompt reporting adherence to deadlines
More than 1 year working in the Amazon industry
High level of English especially for reading
Excellent communication and collaboration skills
Strong computer skills to problem solve via the internet and communicate
Previous experience with Amazon, Lazada, or similar, is HIGHLY recommended, but not required
Do anything at any time to ensure the success of the company
Able to work on CET/EST depending on the needs of the company.
Full-time work
Very high-paying compared to similar roles
Performance bonuses
Growth potential within the company
The amazing opportunity to join a fast-growing company that is just as focused on its team as they are on their customers
This job is closed.