Account Manager

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

Reporting to the B2B Manager, Account Managers are responsible for the mid value accounts, seeking out opportunities to grow the sales of our existing business customers and to build strong professional, lasting relationships with the organisations we manage. AM’s will take responsibility for their accounts across a sector. Operating in a sales-based environment, you will ensure delivery of a number of KPIs whilst demonstrating the drive and commitment to exceed targets and operate within Business visions and values. The ability to build long term strategic account reviews to become true business partners and grow the account to our high value range.

• Develop and deliver an effective strategic account plan to deliver long term growth and a business partnership to your customers 
• Take responsibility to manage accounts through development and maintenance of customer relationships which promotes increased spend though detailed understanding of customer needs and requirements.  
• Analyse data to identify sales opportunities with existing customers and develop an appropriate strategy to convert opportunities to increased spend 
• Working successfully with internal stakeholders (Trade UK, Market Managers, Marketing, Supply Chain, Legal etc) to develop creative solutions for customers from existing Screwfix range and proposition 
• Proactively visiting customers’ sites and Head Offices to ensure a strong professional relationship is maintained and sales growth is achieved, through an effective CRM system 
• Ensuring our contractual frameworks with customers are valid, in date and commercially sound that allows continued long term growth and profitability 
• Keeping up to speed on all relevant industry and B2B news, products and innovations, including being aware of competitors in our marketplace.  
• Be able to assess what spend is being given to our competitors and try to capture this through the strategic account plan 
• Demonstrate ability to communicate, present and influence credibly and effectively to all levels in all organisations 
• Working closely with the Sales Support Manager to plan in and execute sales growth call campaigns on a weekly basis to increase spend, prevent down spend and actively grow accounts 

• B2B Key Account role experience 
• Customer focused with a proven ability to establish and satisfy customer needs 
• Sales driven individual who thrives in a results driven, professional B2B sales environment, self-motivated with great organisational skills and a strong sense of customer ownership 
• A strong communicator who presents and communicates effectively with all types of customers and stakeholders, building relationships that last with different types of businesses 
• Excellent verbal & written communications skills 
• Flexible & adaptable – able to work on own initiative and as part of a team in a challenging, fast paced sales environment 
• A well organised approach to managing workload, being able to prioritise effectively and demonstrate strong time management skills 
• Commercial and industry awareness is key  
• Customer focus - Proactively seeks customer feedback to adjust and modify service strategy within own area. Manages customer expectations and develops solutions to meet customer needs 
• Communication - Communicates clearly, articulately and with conviction when speaking with an individual or before a group. Adapts content and style to their audience Influencing and Negotiating - Positively influences others, creating acceptance and support for ideas. Is skilled in negotiation to create win-win solutions.  Wins concessions without damaging relationship
• Relationship Building - Proactively identifies new and important professional working relationships and works to develop them over time. Develops effective working relationships between others within group or team situations. 

What’s in it for me?

You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing.

Subsidised canteen: We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. So whether you prefer a packed lunch or an easy life, we cater to all.

Free parking:  No one wants to spend their mornings circling around the car park. So whether you have a work vehicle or not, there’ll always be a free spot for you and your car.

Parental leave policy: We offer Enhanced Family Leave for our UK and ROI based colleagues. Our policies and resources are inclusive for all parents and include enhanced pay terms and generous leave policies. We’ve put everything we think you should know on our dedicated intranet page, ready for when you need it. Find out more on our website.

Other benefits:

• Award-Winning Pension Scheme
• 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers
• Company Bonus up to 20%
• Award-Winning Apprenticeship Schemes
• MyGym discounts
• Cycle-to-Work Scheme
• Enhanced Family leave
• Retail Trust counselling services
• Life cover

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

We believe in equity for all. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.